Customer Experience Agent

About the Company

At Point S, Distribution Stox, and RSSW, logistics and distribution are at the core of our operations as a Canadian tire distributor, and our vision is to be the most efficient and high-performing tire distributor. Find your X.

By joining the Point S, Distribution Stox, and RSSW family, you'll integrate a positive, healthy, and respectful work culture. Our work environment is welcoming, inclusive, and warm, fostering teamwork and collaboration, which are fundamental values for us. We recognize your efforts and achievements. By being part of our team, you'll have the opportunity to propel your career by flourishing within a growing company that aims for excellence.

Job Description

The Customer Experience Agent ensures all tasks related to their role are accomplished to offer an excellent service experience to our internal and external partners, thus maintaining our strategic position in the tire distribution field.

Temporary position for 1 year with possibility of extension/permanence.

Possible locations: Gatineau, Boucherville, and Montreal.

• 80% of our incoming volume is by phone.
• Respond to customer needs based on product availability.
• Requests for advice, prices, delivery dates, and status.
• Process the requests inbox.
• Manage sales orders using Microsoft Dynamics AX, WEB, SQL, and Excel systems.
• Attend supplier training.
• Participate in continuous improvement.

Qualifications

• High school diploma.
• Bilingualism (advanced French/English) required due to the organization's national activities and the need for effective communication between different regions.
• Knowledge of Microsoft Office Suite (Outlook, Word, Excel).
• Knowledge of ERP and SQL management systems.
• Outgoing, service-oriented, and customer-solution focused.
• Good analytical skills.
• Dynamic and rigorous.
• Good communicator, both orally and in writing.
• Ability to work in a team.
• Knowledge of tires and automotive accessories (an asset).
• 1 to 3 years of experience in customer service or a similar role.

Additional Information

Here are some of the benefits we offer:

• Remote work program.
• Flexible schedule.
• 40-hour/week schedule.
• Staff training and development program.
• Discounts on tires and accessories.
• Career prospects, working at Distribution Stox can take you far.

And much more!

About Us

Unimax brings together two major entities in the tire distribution industry: Point S Canada and Distribution Stox. We have been named one of Canada's Best Managed Companies for 6 consecutive years. Distribution Stox has over 1.5 million square feet of warehousing across 23 warehouses in Canada and is distinguished by its simple processes, fast delivery service, and employee expertise.

Look no further, we have everything you need! Come make a difference now and be part of our major expansion in Canada.

To learn more, visit our website: https://carrieres.distributionstox.ca/

Note that we process applications on an ongoing basis and this posting will close without notice. Don't delay, apply today! #bureauxstox

Key skills/competency

• Customer Experience Agent
• Customer Service
• Communication Skills
• Problem-Solving
• Teamwork
• Microsoft Office Suite
• ERP Systems
• SQL
• Bilingualism
• Tire Industry