Field Support Lead Specialist
Distech Controls
Job Overview
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Job Description
About Acuity Inc.
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company that leverages technology to innovate in spaces, light, and beyond. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and deliver products and services that significantly improve people's lives.
We drive growth by developing innovative new products and services, including advanced lighting, lighting controls, building management solutions, and a comprehensive audio, video, and control platform. Our focus on customer outcomes, growth, and productivity helps increase market share and deliver superior returns. We are committed to aggressively deploying capital to expand our business and explore attractive new verticals.
Acuity Inc. is headquartered in Atlanta, Georgia, with operations spanning North America, Europe, and Asia, powered by approximately 13,000 dedicated and talented associates. Learn more at www.acuityinc.com.
Job Summary
As a Field Support Lead Specialist on the Field Devices team, you will be integral to customer and partner interactions, playing a key role in supporting our robust product ecosystem.
- Interact with customers, suppliers, engineers, contractors, and sales managers.
- Provide sales quotations and essential support documents.
- Manage and enhance existing business relationships.
Key Responsibilities
- Provide quotations and comprehensive responses to customer technical inquiries related to HVAC Building Automation components, including sensors, valves, actuators, and meters.
- Manage common department tools, such as CRM, Excel, and Outlook, and coordinate activities effectively with other team members.
- Actively participate in special projects and collaborate across various departments.
- Adhere strictly to all Distech Controls/Acuity Brands policies and procedures.
Minimum Requirements
- Demonstrated ability to multi-task and efficiently manage various priorities.
- Structured and well-organized approach to work.
- Strong personal computer proficiency, especially expert-level skills in MS Office Applications.
- Solid knowledge of Building Management Systems (BMS) and mechanical HVAC systems & components.
Travel Requirements
0-25% travel is expected for this role.
Key skills/competency
- HVAC
- Building Automation Systems (BMS)
- Sensors
- Actuators
- Valves
- CRM Software
- Microsoft Office
- Technical Support
- Customer Service
- Quotation Generation
How to Get Hired at Distech Controls
- Research Acuity Inc.'s culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for Distech Controls: Highlight experience with HVAC, BMS, and customer support, using keywords from the job description.
- Showcase technical acumen: Prepare examples demonstrating your knowledge of building automation components and proficiency in MS Office and CRM.
- Demonstrate problem-solving skills: Be ready to discuss how you've handled complex technical inquiries and managed multiple priorities effectively.
- Emphasize collaboration and communication: Illustrate your ability to work with diverse teams and enhance business relationships.
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