Senior Technical Program Manager, Safety

Senior Technical Program Manager, Safety at Discord

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

Technical Program Managers operate within the Engineering organization and have technical knowledge that enables them to manage company-wide programs, guide cross-team projects, and accelerate the execution of a team's roadmap. This is a Senior Technical Program Manager, Safety role, reporting to the Senior Manager of TPM, responsible for developing and driving Safety programs, especially focused on compliance. If you are a productive, first-principles thinker, who develops strong relationships between partners we'd encourage you to apply!

Please note - this position is based in the San Francisco Bay Area.

What You'll Be Doing

• Leverage your strong customer-centric mindset to help build and run our Safety compliance program
• Develop a holistic and enduring ownership model for our code, products, and programs that allows us to quickly meet compliance needs
• Work closely Product and Platform Compliance, Safety Engineering, and other cross-functional engineering teams to implement solutions for compliance requirements
• Partner with Safety leadership to identify, develop, and run programs that improve the safety and experience of our users
• Manage multiple complex projects, often with competing timelines and resource needs
• Partner with our Trust Operations teams to leverage existing processes and enact compliance changes

What You Should Have

• Experienced with Safety programs (e.g. Moderation, Detection, Age Verification, etc.) at a similarly-sized company
• Worked with Engineering, Product, and Trust & Safety leadership to align on and implement Safety or Compliance related programs
• 5+ years of Technical Product/Program Management experience, Safety Engineering, or Safety TPM work
• Knowledge and deep experience in technical program management methodologies
• Experience moving technical or engineering programs from concept to completion and promoting the impact using metrics, growth examples, value etc
• Can break down complex challenges into workable components and make continuous progress towards solving a problem vs. trying to boil the ocean

Bonus Points

• A love for helping & empowering others
• BA/BS in Computer Science, Engineering, or relevant technical experience
• Strong customer-empathy that ensures your preferred solutions take into account both Safety and company needs

Why Discord?

Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!

Discord is committed to inclusion and providing reasonable accommodations during the interview process. We want you to feel set up for success, so if you are in need of reasonable accommodations, please let your recruiter know.

Key skills/competency

• Safety programs
• Compliance management
• Technical program management
• Cross-functional collaboration
• Project leadership
• Risk mitigation
• Moderation systems
• Detection technologies
• Age verification
• Customer-centric approach