Director of IT & Enterprise Technology
Discord · San Francisco, CA
- On site
- Full-time
- $450,000 / year
- San Francisco, CA
Job highlights
- Lead IT engineering and platform development.
- Own identity, access, and SaaS governance.
- Modernize service delivery with AI and automation.
- Manage IT budget and office infrastructure.
- Transform IT from support to engineering.
About the role
Director of IT and Enterprise Technology at Discord
Discord is a platform used by over 200 million people monthly, with over 90% of users playing games and spending 1.5 billion hours playing. Discord plays a crucial role in the future of gaming, focusing on making it easier and more fun for people to connect around games.
About the Role
Discord's IT function is at an inflection point, seeking a leader to build an engineering discipline. This role reports to the Head of Security & IT and is responsible for the full IT surface: identity and access, endpoint and device trust, SaaS governance, workplace infrastructure, and internal tooling. The mandate is to transform IT operations from reactive support to a proactive team that writes code, ships automation, and builds platforms.
Key Responsibilities
- Build engineering capability, establish infrastructure-as-code practices, and shift the team's focus to platform engineering and automation.
- Own identity and access management end-to-end, advancing Zero Trust strategy and driving the technical roadmap for resource access.
- Drive SaaS governance, including license management, shadow IT discovery, cost optimization, and vendor consolidation.
- Modernize service delivery by integrating AI, building self-service capabilities, and managing to meaningful SLAs for a global workforce.
- Oversee workplace infrastructure, including office networking, AV systems, and endpoint readiness for the San Francisco headquarters and future offices.
- Manage the IT budget like a product organization, prioritizing, making build-vs-buy decisions, and quantifying team value.
- Administer and improve core IT-managed systems such as Okta, Google Workspace, Jamf, Intune, Crowdstrike, 1Password/Kolide, Asana, and Zendesk.
What You Should Have
- 10+ years of progressive IT experience with a strong background in endpoint management, SaaS/identity platform administration, and systems engineering.
- 7+ years of experience building and managing multiple teams, transforming IT organizations at technology companies.
- Proven ability to shift a support-oriented function into a team that ships code, builds platforms, and operates with engineering discipline.
- Technical leadership with hands-on experience in automation, identity architecture design, or internal tooling development.
- Proficiency in infrastructure-as-code principles and credibility with engineering teams.
- Experience owning the IT side of the security boundary, including endpoint management, identity, device trust, and compliance controls.
- Experience managing modern IT platforms at scale, with a focus on integrated systems through automation.
- Experience managing multimillion-dollar budgets and making strategic trade-offs regarding vendor consolidation and cost optimization.
- Proven track record of standing up capabilities from scratch and thriving in ambiguous environments.
Bonus Points
- Experience at a consumer tech, high-growth company with a strong product culture.
- Background in leading IT through significant company milestones (e.g., enterprise readiness, M&A integration).
- Track record of building internal tooling where commercial solutions were not justified.
Compensation
The US base salary range for this full-time position is $400,000 to $450,000 + equity + benefits. Compensation is determined by role, level, job-related skills, experience, and education.
Why Discord?
Join Discord in its mission to deepen friendships around games and shared interests. Discord is committed to inclusion and providing reasonable accommodations during the interview process.
Key skills/competency
- IT Engineering
- Enterprise Technology
- Identity and Access Management
- Endpoint Management
- SaaS Governance
- Infrastructure as Code
- Automation
- IT Budget Management
- Zero Trust Architecture
- Platform Engineering
Skills & topics
- Director of IT
- Enterprise Technology
- IT Leadership
- Systems Engineering
- Identity Management
- SaaS Governance
- Infrastructure as Code
- Automation
- IT Operations
- Technology Management
- Okta
- Google Workspace
- Jamf
- Intune
- Crowdstrike
- San Francisco
- Gaming Industry
- High-Growth Tech
How to get hired
- Tailor your resume: Highlight IT engineering, platform development, and team leadership experience relevant to Discord's needs.
- Showcase technical skills: Emphasize experience with IaC, automation, identity management, and modern IT platforms.
- Demonstrate leadership: Provide examples of transforming IT functions and building engineering capabilities.
- Prepare for technical interviews: Be ready to discuss architecting identity solutions and debugging complex issues.
- Understand company culture: Research Discord's gaming focus and commitment to innovation.
Technical preparation
Master infrastructure-as-code tools like Terraform.,Develop expertise in identity management platforms (e.g., Okta).,Gain proficiency in endpoint management (Jamf, Intune).,Practice building automation scripts and internal tools.
Behavioral questions
Describe transforming a support function into an engineering team.,How have you managed large IT budgets and made trade-offs?,Provide an example of a complex identity architecture you designed.,How do you collaborate with security engineering teams?
Frequently asked questions
- What is the base salary range for the Director of IT & Enterprise Technology at Discord?
- The US base salary range for this full-time position at Discord is $400,000 to $450,000, plus equity and benefits. Actual compensation will depend on factors like skills, experience, and education.
- What are the primary responsibilities for the Director of IT & Enterprise Technology role at Discord?
- The Director of IT & Enterprise Technology at Discord will be responsible for building IT engineering capabilities, owning identity and access management, driving SaaS governance, modernizing service delivery, managing workplace infrastructure, and overseeing the IT budget.
- What experience is required for the Director of IT & Enterprise Technology position at Discord?
- Candidates need 10+ years of progressive IT experience with expertise in endpoint management, SaaS/identity platforms, and systems engineering. Additionally, 7+ years of experience building and managing teams, particularly transforming IT organizations, is required.
- Does this role at Discord require on-site work?
- Yes, this position is based in Discord's San Francisco office, indicating an on-site work arrangement for the Director of IT & Enterprise Technology role.
- What is Discord's approach to IT security and compliance for this role?
- The Director of IT & Enterprise Technology will own the IT side of the security boundary, including identity and access management, endpoint protection, and device trust. Collaboration with dedicated Security Engineering teams on Zero Trust architecture and incident response is expected.
- How does Discord integrate technology into its IT operations?
- Discord aims to modernize service delivery by integrating AI into workflows, building self-service capabilities, and managing to meaningful SLAs. The role also emphasizes building engineering capabilities and implementing infrastructure-as-code practices.
- What kind of team will the Director of IT & Enterprise Technology manage at Discord?
- This role is a 'building role' focused on creating an engineering discipline within IT. You will inherit a functioning support operation and transform it into a team that writes code, ships automation, and builds platforms.