DISCO Desk Analyst- India @ DISCO
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Job Details
Your Impact
The DISCO Desk Analyst provides assistance to end-users throughout the legal discovery process, troubleshoots technical issues, and guides customers to use the DISCO platform optimally. They offer critical technical input to the engineering team to diagnose and address platform issues and prioritize product enhancements.
What You'll Do
Technical Troubleshooting: Diagnose and troubleshoot issues with data files, browsers, internet connections, network problems, and web-based applications. Gather log files from client and DISCO backend systems for analysis and collaborate with various teams to resolve issues.
Client Communication: Analyze client needs, determine appropriate actions, and provide support via phone, chat, and email while de-escalating challenging situations.
Ticket Management: Monitor open tickets, update customers timely, and use ticketing systems to triage issues to engineering and other teams.
Product Enhancement: Contribute to documentation improvements and define business and technical requirements for operational enhancements.
Service Delivery: Display professionalism and a positive attitude in all interactions with internal teams, clients, and vendors.
Who You Are
Minimum 1+ years experience in a technical support role at a technology company. Proficient in troubleshooting, technical problem solving, and using IT or application support ticketing systems. You possess strong attention to detail, organization skills, and the ability to quickly learn new concepts and teach others.
Even Better If You Have:
- 1+ years experience with Salesforce, Jira, Asana, or Talkdesk
- Experience troubleshooting SaaS based products
- Experience creating technical documentation
- Prior litigation support or consulting experience
Perks of DISCO
- Open, inclusive, and fun work environment
- Medical and dental insurance benefits
- Competitive salary plus discretionary bonus
- Opportunity to be part of a startup revolutionizing the legal industry
- Growth opportunities within the company
About DISCO
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review, and case management for enterprises, law firms, legal services providers, and governments. Their scalable, integrated solution helps legal departments easily collect, process, and review relevant enterprise data.
Join DISCO if you're ready to help strengthen the rule of law using technology.
DISCO is an equal opportunity employer and values diversity.
Key skills/competency
- Technical Troubleshooting
- Client Communication
- Ticket Management
- Product Enhancement
- Service Delivery
- Technical Support
- Log File Analysis
- SaaS Troubleshooting
- Documentation
- Legal Technology
How to Get Hired at DISCO
🎯 Tips for Getting Hired
- Research DISCO's culture: Study mission, values, and recent news.
- Tailor your resume: Highlight technical support and SaaS troubleshooting skills.
- Prepare detailed examples: Use past experiences in troubleshooting.
- Practice communication skills: Demonstrate client support and ticket management expertise.