Manager, Leisure Sales

About Direct Travel

Embark on the next step in your career journey with Direct Travel! As one of the fastest growing Travel Management Companies (TMC) in the world, Direct Travel is committed to reimagining what is possible for the industry, including business travel, personalized experiences, and meetings & events. Under the forward-thinking direction of our experienced leadership team, we are rapidly expanding and leveraging next-generation technologies to deliver on our vision for The Perfect Trip. This is your opportunity to grow your career and be part of a dynamic team that is setting the new standard of travel and service excellence. If you’re passionate about innovation and ready for what’s next, we’d love for you to join us!

Job Summary

As an integral part of the Direct Travel North America Leisure Sales Management Team, you will be responsible for driving sales and revenue growth, while supporting Direct Travel Leisure, the team, and our preferred partner objectives. This role will oversee one of four specialized sales teams, each aligned with a distinct advisor growth path: Tours, Cruise, Hotels & Resorts, and Active & Adventure. You will collaborate closely with the Marketing team and Virtuoso to strengthen brand visibility and engagement across your teams. This position works in partnership with fellow Leisure Sales Managers and reports directly to the Director of Leisure Sales.

Key Responsibilities

• Managing, mentoring, and coaching staff advisors, branch supervisors, and branch managers within the team to ensure all quality and service standards are met.
• Ensuring that standard operating processes and procedures are adhered to, including GDS script usage, CB+ ResCard and invoicing standards, and CB+ Marketing coding standards.
• Working with Direct Travel’s Marketing team to optimize lead generation programs to grow business within each team and to effectively market travel opportunities to new and current clients.
• Coordinating scheduling for regional offices with backup procedures if necessary.
• Ensuring employees are compliant with all company policies and processes.
• Maintaining customer service standards per Direct Travel’s policy manual.
• Working directly with Advisors on any error issues to resolve while keeping the management team informed.
• Providing ongoing training support to regional advisors and teams, with a particular focus on sales growth and strategic partnerships.
• Participating in all Management meetings and Virtuoso events when required.
• Escalating issues to the next level of management as necessary.
• Maintaining and promoting professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Organizing and participating in local/regional events to promote travel, drive leads, and close sales.
• Collaborating with Operations to optimize processes and efficiencies with a focus on travel advisors.

Qualifications

• Minimum 8 years of travel agency experience.
• Proficiency in Microsoft Office Software.
• GDS Experience is an asset.
• Ability to demonstrate leadership along with personal and organizational integrity.
• Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility.
• Effective oral and written communication skills.
• Must be legally authorized to work in the US or Canada and have unrestricted work authorization.

Additional Requirements

• Travel to Regional offices within North America as needed.
• Action-focused, pragmatic, and self-disciplined.
• Capability of maintaining a favorable company image when interfacing with outside sources.
• Proven pursuit of learning and self-development.
• Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company.

Benefits

In addition to Medical, Dental, and Vision benefits, Direct Travel offers an employee rewards and recognition program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.

About Direct Travel

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies, and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EEOE/AA/Veteran/People with Disabilities employer.

Key skills/competency

• Sales Management
• Team Leadership
• Travel Industry
• Revenue Growth
• Client Relations
• Operational Efficiency
• Strategic Partnerships
• GDS Systems
• Marketing Programs
• Customer Service Excellence