Business Systems Analyst

@ Diligent Corporation

About Diligent Corporation

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members clarify risk and elevate governance. The Diligent One Platform provides a consolidated view for practitioners, the C-Suite, and board members to manage risk, build resilience and make better decisions faster.

At Diligent, we build the future with people who think boldly and move fast. Whether designing systems leveraging large language models or reimagining workflows with AI, you will help unlock new ways of working and thinking.

Position Overview

As a Business Systems Analyst, you will partner with our Commercial Operations team, Business SMEs, and Stakeholders to architect and deliver key program initiatives. Your role involves system analysis, case queue management, design, development, testing, implementation, documentation, and support within Salesforce business applications.

Key Responsibilities

• Collaborate with cross-functional teams and business stakeholders to understand objectives.
• Develop elegant and simple technical solutions.
• Support and resolve production problems and issues.
• Maintain expertise in Sales Cloud, Marketing Cloud, CPQ, and integrations.
• Perform extensive system testing following development methodologies.
• Create and maintain detailed business documentation including use cases and data flows.
• Automate processes to eliminate redundancy and improve efficiency.
• Manage case queues for timely resolution and prioritization of requests.

Required Experience and Skills

Bachelor or master’s degree in Information Technology, Computer Science or a related field with 5+ years of experience working with Apex, Trigger, Visualforce, and Force.com. Strong expertise is required in at least two areas/modules: Sales Cloud, Service Cloud, Community Cloud, and Force. Salesforce certifications (Admin, Sales Cloud and/or Service Cloud Consultant) are preferred. You should have a proven track record in business consulting, enterprise Salesforce integration, and developing or configuring automation processes using Salesforce Flows, Process Builder, Visualforce pages, or Lightning app builder. Experience working with third-party vendors is beneficial.

What Diligent Offers You

Diligent fosters a creative, flexible, and inclusive work environment. Benefits include a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off, and wellness programs. With office hubs in New York City, Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney, our hybrid work model supports collaboration and innovation.

Key Skills/Competency

• Salesforce
• Apex
• Integration
• Systems Analysis
• Automation
• Documentation
• Testing
• Case Management
• Visualforce
• Problem Solving