Digital Marketing Performance Operations Manager
Digital Marketing Recruiters · United States
- Hybrid
- Full-time
- $130,000 / year
- United States
Job highlights
- Lead a client-facing performance management team.
- Drive team success and client satisfaction.
- Focus on coaching and employee development.
- Oversee department operations and quality.
- Manage reporting, hiring, and training.
About the role
Digital Marketing Performance Operations Manager
Job Type: Full-Time
Reports To: Director of Client Services
Location: United States, Remote
Schedule: Monday-Friday
Restriction: This opportunity is for candidates residing in the United States
Compensation: $120,000 to $130,000 Annually + Bonus (up to $150,000 OTE) + Benefits
About Digital Marketing Recruiters
Digital Marketing Recruiters has been in the digital marketing and recruitment space for over 25 years. We work with highly skilled marketing, digital marketing, and sales professionals and match them with our clients from diverse industries across the United States. Our selection process incorporates comprehensive resume screening, shortlisting, conducting video-recorded interviews and providing client information, administering written assessments (if required by the client), arranging client interviews, and facilitating job offers and placements.
If you are interested in this role but have any questions, concerns, or suggestions before applying, please don’t hesitate to contact us at inquiries@digitalmarketingrecruiters.com.
About the Client
The client is a boutique digital marketing agency serving a growing network of ~200 auto dealerships across North America. They pride themselves on delivering best-in-class services, fostering strong client relationships, and driving results. If you're a motivated, proactive automotive industry professional seeking a rewarding career with a work-life balance in digital marketing, they want to hear from you!
The Role
The Digital Marketing Performance Operations Manager leads the heartbeat of the client’s Performance Management department: a talented, client-facing team that brings the client’s white-glove service and company vision to life every day. This role is all about building momentum, elevating people, and creating an environment where the team can do their best work. The Digital Marketing Performance Operations Manager coaches, supports, and empowers team members to deliver exceptional client experiences while continuing to grow in their own strengths. Everyone continues their learning and growth journey at the client, no matter how strong their resume.
At the client, we believe great leadership is not about micromanaging. It is about inspiring confidence, removing roadblocks and helping people become the best versions of themselves. We are looking for a leader who can champion the team, strengthen the client experience and help drive the department forward.
Key Responsibilities
PM Department Operations and Policy
- Support accountability to departmental SOPs, workflows, and performance expectations.
- Assist in SOP improvement and implementation.
Quality Control and Departmental Oversight
- Conduct quality control reviews of client decks, meetings, and PM deliverables to ensure adherence to company standards of excellence.
- Monitor consistency, professionalism, and presentation quality across the department.
- Identify coaching opportunities and recurring operational concerns.
- Assist in maintaining a high standard of client-facing execution.
Department Reporting and Accountability
- Risk reporting
- Load and capacity reporting
- Performance reporting
- Accountability reporting
- Internal monthly reporting
Internal Monthly Reporting
- Monitoring time and attendance
- Managing weekly time cards
- Approving PTO requests and coverage plans
PM Hiring, Reviews, and Employee Development
- Assist with recruiting, interviewing, and hiring efforts for the PM department.
- Conduct performance manager reviews and performance evaluations.
- Deliver employee feedback and development recommendations to leadership.
- Identify coaching opportunities and performance concerns.
- Support corrective action processes when necessary.
PM Coaching
- Client communication and presentation skills
- Meeting optics and professionalism
- Confidence and leadership presence
- MPR after-action reviews
- Consistency and execution quality
PM Training and Onboarding Oversight
- Meet regularly with PM trainers during onboarding phases.
- Conduct weekly check-ins with new employees during training.
- Provide regular updates to the Director of Client Services regarding onboarding progress.
- Collaborate with trainers to adjust onboarding plans based on employee performance and development needs.
Qualifications
Required
- Proven success managing a client-facing team.
- Strong understanding of dealership digital marketing strategy, reporting, and performance metrics.
- Exceptional organizational and time management skills.
- Strong written and verbal communication skills.
- Ability to coach employees through accountability, development, and performance improvement initiatives.
- Experience handling difficult conversations, client escalations, or employee performance concerns professionally and constructively.
- High attention to detail and strong quality control instincts.
- Ability to manage multiple priorities in a fast-paced remote environment.
- Proficiency in Google Workspace.
- Experience working within a remote agency environment.
Preferred
- Experience conducting employee reviews, onboarding, and training.
- Experience auditing client deliverables and presentations.
- 3+ years of automotive B2B digital marketing experience.
- Tier 3 automotive marketing experience.
- Previous experience managing dealership client relationships and performance expectations.
- Familiarity with operational reporting.
- Ability to inspire confidence in others.
- Knowledge of SEO reporting tools: GA4, GSC, SEMRush, etc.
Benefits
- Fully paid health insurance
- 401(k) with a company match
- Generous paid time off (vacation and sick time)
- And more!
Key skills/competency
- Digital Marketing Operations
- Performance Management
- Client Services
- Team Leadership
- Quality Control
- Reporting and Analytics
- Employee Development
- Process Improvement
- Remote Work Management
- Automotive Digital Marketing
Skills & topics
- Digital Marketing
- Performance Management
- Operations Manager
- Team Leadership
- Client Services
- Remote Work
- Automotive Marketing
- Digital Marketing Agency
- Employee Development
- Quality Control
How to get hired
- Tailor your resume: Highlight leadership, digital marketing, and operations experience.
- Showcase client-facing skills: Emphasize experience managing teams and client relationships.
- Demonstrate remote work success: Detail your ability to manage operations remotely.
- Prepare for behavioral questions: Practice discussing leadership, conflict resolution, and coaching.
- Research the agency: Understand their focus on automotive dealerships.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Digital Marketing Performance Operations Manager at this agency?
- The Digital Marketing Performance Operations Manager is responsible for overseeing the Performance Management department's operations, ensuring quality control, managing departmental reporting, assisting with hiring and employee development, and providing coaching and training oversight to team members. This role is crucial for maintaining high client satisfaction and driving departmental forward momentum.
- What qualifications are essential for the Digital Marketing Performance Operations Manager role?
- Essential qualifications include proven success managing a client-facing team, a strong understanding of dealership digital marketing strategy and reporting, exceptional organizational and communication skills, and the ability to coach employees. Experience in a remote agency environment and proficiency in Google Workspace are also required.
- What is the compensation and benefits package for the Digital Marketing Performance Operations Manager position?
- The Digital Marketing Performance Operations Manager role offers a competitive annual salary between $120,000 and $130,000, with a bonus potential of up to $150,000 OTE. The package also includes comprehensive benefits such as fully paid health insurance, a 401(k) with company match, and generous paid time off.
- Is this Digital Marketing Performance Operations Manager role remote, and are there any location restrictions?
- Yes, this is a fully remote position within the United States. Candidates must reside in the United States to be considered for this opportunity.
- What kind of client base does the agency serve, and what is the expected experience with them?
- The agency serves a growing network of approximately 200 auto dealerships across North America. Preferred candidates will have experience managing dealership client relationships, understanding their performance expectations, and ideally have Tier 3 automotive marketing experience.
- What does 'white-glove service' mean in the context of this Digital Marketing Performance Operations Manager role?
- 'White-glove service' refers to the agency's commitment to providing exceptionally high levels of care, attention to detail, and personalized support to their clients, particularly the auto dealerships they serve. The Digital Marketing Performance Operations Manager plays a key role in ensuring the team delivers this standard of excellence.
- How does the agency support employee growth and development for the Digital Marketing Performance Operations Manager and their team?
- The agency emphasizes continuous learning and growth for all employees. The Digital Marketing Performance Operations Manager is expected to identify coaching opportunities, provide development recommendations, and support employees in becoming their best selves, fostering an environment where everyone can grow their strengths.