Associate Cloud Operations Engineer

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Roles and Responsibilities for the Associate Cloud Operations Engineer

As an Associate Cloud Operations Engineer, you will play a crucial role in maintaining and optimizing cloud infrastructure and supporting web applications.

• Cloud Infrastructure Management: Assist in setting up and maintaining AWS services such as EC2, S3, RDS, and VPC.
• Perform basic monitoring of cloud resources using tools like AWS CloudWatch.
• Support cloud backup and disaster recovery processes.
• Incident Response: Participate in initial incident response for issues in the AWS environment.
• Escalate complex issues to senior engineers.
• Documentation and Reporting: Help document cloud setups and configurations.
• Prepare reports on cloud resource utilization and incident logs.
• Linux System Maintenance: Assist in the installation, configuration, and maintenance of Linux servers.
• Monitor system performance and report any issues.
• Apply basic security patches and updates under supervision.
• User and Access Management: Help manage user accounts and access rights on Linux systems.
• Backup and Recovery: Support backup operations and participate in recovery drills.
• Application Support: Assist in deploying and managing web applications on Linux servers.
• Perform basic monitoring of web application performance and uptime.
• Support the updating and patching of web applications.
• Collaboration with Development Teams: Work with development teams to understand application requirements and assist in deployment strategies.

Key Skill Requirements

We are looking for individuals with a foundational understanding and eagerness to grow in cloud operations:

• Foundational Knowledge: 1-3 years of experience with AWS cloud services, Linux system administration, and web application architecture.
• Work Environment: Willingness to work in a 24/7 environment; weekly off days will vary based on shift and business needs.
• Problem-Solving Skills: Ability to identify and resolve entry-level technical issues efficiently.
• Communication and Collaboration: Effective communication for team interaction and process documentation.
• Learning and Adaptability: Eagerness to continuously learn and adapt in cloud operations, Linux, and web application management.
• Attention to Detail: Meticulous in monitoring systems and reporting discrepancies.

Professional Development

Acquia supports your growth through:

• Training and Certification: Encouragement to pursue relevant certifications like AWS Certified Cloud Practitioner or CompTIA Linux+.
• Mentorship and Feedback: Opportunities to receive guidance and feedback from senior team members.

Acquia embraces innovation and AI to enhance processes. We seek individuals open to learning new technologies and collaborating with AI tools. We offer best-in-class benefits, including competitive healthcare, wellness programs, flexible time off, and parental leave.

Key skills/competency

• AWS Cloud Services
• Linux Administration
• Web Application Architecture
• Cloud Monitoring
• Incident Response
• System Maintenance
• User Management
• Backup and Recovery
• Problem Solving
• Collaboration