IT Operations Engineer

IT Operations Engineer

DICTU is seeking an IT Operations Engineer to join an agile team focused on enhancing the reliability and security of IT services. This role involves working with configuration and asset management within a complex organization.

Responsibilities

As an IT Operations Engineer at DICTU, you will work in small scrum teams on organization-wide services such as configuration management (including asset management), monitoring, logging, and analytics. These services support clients in ensuring the security and reliability of their systems. You will be part of the SACM (Service Asset & Configuration Management) team, ensuring that users have up-to-date, accurate, and reliable information about services, applications, components, assets, and their relationships.

Key responsibilities include:

• Managing and optimizing team applications.
• Professionalizing management processes with a focus on ISO and BIO compliance.
• Populating, managing, and improving the central CMDB.
• Functionally managing an application portfolio management tool.
• Monitoring the asset management process and reporting to management.
• Investigating new possibilities within existing tools and advising management on improvements and expansions.

You will collaborate closely with a dedicated and driven team using agile principles. Work is done in sprints with regular progress discussions facilitated by a Scrum Master. The Product Owner sets priorities, but you will have significant autonomy and opportunities to take initiative.

The team is distributed across the country but convenes at the Assen location twice a week for intensive collaboration. The remaining days are worked hybrid, with strong digital connections to colleagues.

What You'll Get

• Salary Scale 10: €3,404 - €5,389 (gross)
• Fixed-term employment contract with the prospect of an indefinite contract (12 months).
• 36-hour work week.
• Salary based on a 36-hour work week.

Additional Benefits

• Salary in scale 10 (€3,404 - €5,389 gross for 36 hours), depending on knowledge and experience.
• Full-time 36-hour work week, with the option to work more hours and build extra leave.
• An Individual Choice Budget (IKB) of 16.5% of your salary for extra leave, flexible payouts, or tax-efficient benefits like a bicycle, home improvements, or student loan repayment.
• A challenging role with a good work-life balance and a hybrid work model.
• Travel expenses reimbursement or free public transport for days at the office or external locations.
• Excellent training and development opportunities through DICTU Academy and other programs.
• Good leave arrangements (including care leave and parental leave) and facilities like company fitness.

Qualifications

To be considered for this role, you should have:

• HBO (Higher Professional Education) work and thinking level, preferably in an ICT-related field.
• Knowledge and experience with Agile working.
• Experience with process improvement trajectories.
• Demonstrable knowledge of Python.

Additional advantages include:

• Familiarity with Configuration Management and Asset Management.
• Experience with (Oracle) SQL.
• Experience with TOPdesk.
• Demonstrable knowledge of BMC Helix CMDB software.
• Demonstrable knowledge of Atrium Integrator (Pentaho) Spoon or other ETL software.
• Experience with configuring and managing Linux servers.

Key competencies we are looking for:

• Strong communication
• Listening
• Driven
• Results-oriented
• Independent
• Curious
• Collaborative
• Quality-oriented

About the Team and Organization

Within DICTU, ITOM contributes to managing and controlling the ICT landscape, focusing on the continuity and performance of applications used by DICTU's clients. By providing up-to-date service models, monitoring solutions, and logging analysis, rapid insights are gained into the landscape's status, (future) capacity needs, and agreed-upon service levels. ITOM advises and supports DICTU's DevOps teams in setting up these management tools for their respective applications and systems.

You will also have the opportunity to contribute to other KODA teams as needed. The team consists of approximately 34 employees spread across multiple locations.

DICTU is one of the largest ICT service providers within the Central Government of the Netherlands. Over 1,800 dedicated professionals work with enthusiasm and a customer focus in The Hague, Assen, and Zwolle on IT systems crucial for the Netherlands, including business applications, websites, apps, digital workplaces, and systems for subsidies, inspections, and registers. We utilize modern technologies like Cloud, Mobile, and Big Data, and collaborate with clients to envision tomorrow's technological solutions.

Special Information

After the closing date, the vacancy text and contact details will no longer be visible online. Please download and save the vacancy text. An assessment will be part of the selection process. For new employees at DICTU (and the Central Government), there is an intention to extend the temporary contract to a permanent one. If you already have a contract with the Central Government, you will retain it.

DICTU values diversity and inclusion, aiming for a culture of equality and safety where individuals can be themselves and develop their talents. We encourage applications from everyone to make our organization a better reflection of society.

If your experience and ambitions align with this vacancy, we encourage you to apply. The vacancy may close earlier if sufficient suitable applications are received.

DICTU supports technological innovations, including AI. Please be transparent about any AI use in your application. DICTU does not use AI in the evaluation of applications.

Tip: Provide concrete examples in your cover letter to support your competencies!

DICTU makes it work, will you join us?

For more information about the vacancy, please contact: Cher Ketelaar – 06 21932785

About the Functional Group

The 'Functiegebouw Rijk' (Government Function Building) assists employees and managers in setting performance and development goals and provides insight into career opportunities within the Central Government.

Key skills/competency

• IT Operations Engineer
• Agile
• Scrum
• Configuration Management
• Asset Management
• CMDB
• Python
• SQL
• Linux
• Monitoring