Temporary Remote Patient Representative

@ Diana Health

About Diana Health

Diana Health is a network of modern women’s health practices working in partnership with hospitals to reimagine maternity and women’s healthcare. They combine a tech-enabled, wellness-focused care program with clinical systems to drive continuous quality improvement and balance for care teams.

Role Description

We are looking for a full-time remote Patient Representative excited about creating a high quality patient experience and ensuring smooth operations of multiple busy women’s health practices. The individual is outgoing, detail-oriented, and equipped with problem-solving skills to manage challenges with empathy and creativity.

What You’ll Do

• Answer and triage incoming phone calls and app messages from current patients.
• Support new patient inquiries and referral requests.
• Check and respond to post-hours voicemails and messages.
• Manage patient scheduling including no shows and cancellations follow-up.
• Handle central communications and other assigned duties.

Work Schedule

Must be available Monday through Friday, between 9:00 a.m. - 6:00 p.m. Eastern Standard Time.

Experience / Qualifications

• Minimum two years of experience in medical reception or customer service.
• Excellent communication skills.
• Ability to solve practical problems effectively.
• Strong multitasking ability.

Benefits

• Competitive compensation
• Health, dental & vision benefits with HSA/FSA options
• 401(k) with employer match
• Paid time off and parental leave

Diana Health Culture

The team values a growth mindset, continuous learning, a can-do attitude, empathy, ownership, and resourcefulness.

Key skills/competency

Patient Experience, Customer Service, Communication, Scheduling, Multitasking, Problem Solving, Empathy, Healthcare, Remote Work, Administration