IT Analyst
DHL Supply Chain · Valencia, Valencian Community, Spain
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- On site
- Full-time
- $70,000 / year
- Valencia, Valencian Community, Spain
Job highlights
- Analyze logistics business needs technically and operationally.
- Consult on IT projects and provide system solutions.
- Support IT projects and test application functionalities.
- Manage IT service providers and customer IT interfaces.
- Ensure system functionality and provide user training.
About the role
IT Analyst
Is IT your passion? Logistics is the future! Join us at DSC Supply Chain Valencia center of excellence, the best place to work! Top Employer Certified Spain and Europe.
Watch our welcome video: Welcome to Virtual Tour
Learn more about our operations: How a Lead Logistics Partnership Works | What is a Lead Logistics Partnership
IT Analyst Role Purpose
The purpose of the IT Analyst role is to gain a detailed understanding of the Logistics Business from both a technical and operational perspective to serve Internal and External customers effectively. You will act as an IT consultant at key stages of projects, providing viable solutions, analyzing and capturing business requirements, and defining specifications for enhancements or development work. This role involves leading and supporting IT projects that do not require entry into the DHL PMO database, testing application functionalities, and training users to achieve competence in the system. You will also be responsible for managing IT Service Providers and acting as the main interface for Customer IT managers.
Key Responsibilities
- Ensure the assigned user community remains functional and can operate the business with minimal disruption, providing out-of-hours cover as required.
- Undertake general systems housekeeping and application functional support (L1) for all system-related issues and queries.
- Act as the interface between Business Operations management, Customer IT management, and the IT Team to improve system performance, functionality, and efficiencies.
- Schedule and run application management routines.
- Ensure DHL and Customer company policies are applied where applicable.
- Define requirements for and facilitate the creation and maintenance of required IT documentation, delivering appropriate IT training to operational super users.
- Work collaboratively with third-party service providers and partners, both internal and external.
Requirements For The Job
- Mandatory Requirements:
- Minimum 3 years of experience in a similar IT role (implementation, maintenance, and/or roll-out projects).
- Excellent analytical skills with the ability to diagnose and troubleshoot technical issues efficiently.
- Solid knowledge of networking protocols, security principles, and best practices.
- Proficiency in using office packages, especially MS Excel and MS PowerPoint.
- Effective communication skills (written and verbal) for cross-functional collaboration and conveying technical information to non-technical stakeholders.
- Strong organizational skills to manage multiple tasks and projects simultaneously.
- Detail-oriented mindset to ensure accuracy in documentation and system configurations.
- Team player, flexible, and curious attitude.
- A bachelor's degree in Computer Science, Telecommunications and Information Technology, or a related field (such as Industrial Engineering).
- Fluent in English and Spanish.
- Preferred Requirements:
- Experience in logistics processes.
- Stakeholder management and Change Management experience.
- Familiarity with databases and client access (Oracle, SQL, Web technologies).
- Familiarity with IT service management (ITSM) frameworks such as ITIL.
Key Skills/ Competency
- IT Analysis
- Logistics Processes
- Project Support
- Application Support
- System Housekeeping
- User Training
- Stakeholder Management
- Troubleshooting
- MS Excel
- Communication Skills
Skills & topics
- IT Analyst
- Logistics IT
- Supply Chain Technology
- IT Project Support
- Application Support
- Business Analysis
- System Administration
- Networking
- Troubleshooting
- User Training
- ITIL
- Oracle
- SQL
- Valencia Jobs
- DHL Careers
How to get hired
- Tailor your resume: Highlight your 3+ years of IT experience, analytical skills, and logistics knowledge.
- Showcase technical skills: Emphasize your proficiency in networking, security, MS Excel, and databases.
- Demonstrate communication: Provide examples of collaborating with cross-functional teams and non-technical stakeholders.
- Highlight project experience: Detail your involvement in IT implementation, maintenance, or roll-out projects.
- Express enthusiasm: Convey your passion for IT and logistics, and your fit with DHL's values.
Technical preparation
Review networking protocols and security principles.,Practice advanced MS Excel and PowerPoint skills.,Study database concepts (Oracle, SQL) and web tech.,Familiarize yourself with ITIL framework basics.
Behavioral questions
Describe a complex technical issue you resolved.,How do you handle conflicting stakeholder requirements?,Give an example of training users on a system.,How do you ensure accuracy in your work?
Frequently asked questions
- What are the main responsibilities of an IT Analyst at DHL Supply Chain Valencia?
- As an IT Analyst at DHL Supply Chain Valencia, your main responsibilities include understanding logistics business needs, acting as an IT consultant for projects, supporting IT project implementation, testing applications, training users, managing IT service providers, and interfacing with customer IT managers. You'll also handle system housekeeping, application support, and ensure company policies are applied.
- What qualifications are essential for the IT Analyst role at DHL?
- Essential qualifications for the IT Analyst role include a minimum of 3 years in a similar IT position, excellent analytical and troubleshooting skills, knowledge of networking protocols and security, proficiency in MS Excel and PowerPoint, strong communication and organizational skills, a detail-oriented mindset, and fluency in both English and Spanish. A Bachelor's degree in a relevant field like Computer Science or Industrial Engineering is also mandatory.
- Does DHL Supply Chain offer opportunities for career growth with this IT Analyst position?
- While specific growth paths aren't detailed, DHL Supply Chain is a global leader, and this IT Analyst role provides exposure to logistics processes, IT projects, and stakeholder management. The 'Center of Excellence' environment and 'Top Employer Certified' status suggest a commitment to employee development, offering a strong foundation for career advancement within the company.
- What kind of technical skills are most valuable for an IT Analyst at DHL?
- Valuable technical skills for an IT Analyst at DHL include strong analytical and troubleshooting capabilities, knowledge of networking protocols and security best practices. Proficiency in MS Excel and PowerPoint is crucial. Experience with databases (Oracle, SQL), web technologies, and familiarity with IT Service Management (ITSM) frameworks like ITIL are considered preferred and beneficial.
- How important is experience in the logistics industry for this IT Analyst role?
- While not strictly mandatory, experience in logistics processes is a preferred requirement for the IT Analyst role at DHL. Having this background will allow you to more quickly understand the business context, effectively analyze requirements, and provide relevant IT solutions, making you a more valuable asset to the team.
- What is the work environment like for an IT Analyst at DHL Supply Chain Valencia?
- The IT Analyst role is based in the DHL Supply Chain Valencia center of excellence, which is recognized as a 'Top Employer Certified' location in Spain and Europe. The environment is described as a place where IT is a passion and logistics is the future, suggesting a dynamic and forward-thinking workplace focused on innovation and operational excellence.