Senior Manager Global Operations Data Center Logistics

Senior Manager Global Operations Data Center Logistics

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers' shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As the experts in freight forwarding, we deliver 100% assurance to our customers via a mindset that’s always looking ahead to the next commercial opportunity, predicting the next potential issue, anticipating the next global trend.

Because at DHL Global Forwarding, Freight, we’re not simply about freight forwarding. We’re about forward-thinking ways to connect people – and improve their lives.

Job Purpose

The Senior Manager Global Operations Data Center Logistics is an experienced operations executive with deep expertise in mission-critical logistics for hyperscale, colocation, and enterprise data centers. This role requires a proven ability to design, scale, and lead complex operational networks supporting data center construction, deployment, expansion, and lifecycle maintenance. The ideal candidate is recognized for delivering reliable, no-fail operations in environments where precision, security, and speed are essential, combining strategic operational leadership with hands-on execution to ensure consistent service excellence, customer trust, and scalable growth across global data center programs.

Principal Accountabilities

• Operational Strategy & Execution: Develops and executes regional and global operational strategies supporting data center logistics across customer segments and deployment phases.
• Mission-Critical Service Delivery: Ensures on-time, secure, compliant delivery of high-value and sensitive equipment, with rigorous chain-of-custody and site compliance standards.
• Zero-Failure Operating Mindset: Leads operations in environments where delays, losses, or downtime carry disproportionate financial and reputational impact for customers.
• Cross-Functional Leadership: Partners closely with Commercial, Engineering, Project Logistics, Warehousing, Transportation, and Customer teams to deliver integrated end-to-end solutions.
• Quality, Safety & Compliance Leadership: Champions safety culture, service quality, regulatory compliance, and customer-specific site protocols across all operations.
• Scalability & Continuous Improvement: Builds standardized, repeatable operational models while driving process optimization to support rapid industry growth.
• Global Standards with Local Execution: Establishes global SOPs and playbooks while enabling flexibility to meet local regulations, site rules, and customer-specific requirements.
• Operational Visibility & Control Towers: Implements end-to-end visibility, milestone tracking, and exception management for multi-site, high-volume deployment programs.
• Customer & Stakeholder Engagement: Acts as senior operational point of contact for hyperscalers and colos, building trust through transparency, responsiveness, and delivery excellence.

Required Skills & Capabilities

• Decisive, high-energy leader capable of navigating rapid growth and operational complexity.
• Strong governance mindset with disciplined focus on safety, quality, and SLA adherence.
• Exceptional communicator able to engage technical teams and executive stakeholders.
• Skilled at building scalable operating models, optimizing cost structures, and improving service reliability.
• Adept at change leadership, driving adoption of new processes, tools, and technologies.
• Hands-on problem solver with strong crisis and escalation management capabilities.

Experience & Other Requirements

• Bachelor’s degree or equivalent.
• 12–15+ years in logistics, operations, supply chain, or mission-critical environments, with at least 5 years in senior leadership roles.
• Deep experience managing complex field operations, technical deployments, secure transport, and construction logistics.
• Proven success supporting data center builds, expansions, rack deployments, critical spares logistics, and on-site staging and installation workflows.
• Strong background managing multi-site teams, vendors, project-based operations, and performance-driven service environments.
• Experience working directly with hyperscalers, data center operators, or mission-critical infrastructure providers is highly preferred.

What We Offer

Purpose at scale, global remit and visibility, flexible work, inclusive Great Place to Work for all culture, and continuous learning—backed by the resources of the world’s most international logistics company.

Key skills/competency

• Data Center Logistics
• Global Operations Management
• Supply Chain Strategy
• Mission-Critical Service Delivery
• Process Optimization
• Cross-Functional Leadership
• Regulatory Compliance
• Stakeholder Engagement
• Scalable Operating Models
• Crisis Management