Customer IT Solutions Specialist

Customer IT Solutions Specialist

DHL Global Forwarding is the air and sea freight specialist of DPDHL Group and the leading provider worldwide in air freight and number 2 in sea freight. With approximately 30,000 employees worldwide, we are present in more than 150 countries and territories. Through our network focused on service, quality, and sustainability, we connect people around the world and improve their quality of life. This applies not only to our customers but also to every single member of our team. For our IT Team in Frankfurt am Main/Düsseldorf, we are looking for a results-oriented Customer IT Solutions (CIS) Specialist. Permanent, full-time position.

Your Challenges:

• You are responsible for the management and implementation of integration projects (EDI, API, hybrid solutions) for national and international customers.
• Analyzing technical customer requirements and translating them into structured integration concepts are part of your tasks.
• You design and implement customer-specific data flows, using modern EDI standards (EDIFACT, XML, JSON).
• You also use our API portfolio and further develop it in collaboration with global development teams.
• The use of modern AI-based tools (e.g., LLMs, NLP analyses) for automation and process optimization is part of your daily work.
• You coordinate between customer IT, operations, sales, and third-level support.
• You also manage the entire integration lifecycle, including testing, go-live, stabilization, and handover.
• You monitor defined KPIs and ensure quality, compliance, and documentation.
• Consulting internal stakeholders on integration architectures and best practices is also part of your responsibilities.
• Conducting internal training on EDI, API, and data-driven customer solutions completes your profile.

What We Expect From You:

• Completed Bachelor's degree or apprenticeship in Computer Science, Business Informatics, Logistics, or comparable qualification.
• Sound understanding of operational logistics processes and their impact on end-to-end supply chains and IT integrations.
• Several years of experience in EDI integration, customer onboarding, or technical projects in logistics.
• Good knowledge of relevant standards: EDIFACT, JSON, XML, mapping logic, Transport Management Systems (ideally CW1).
• Experience with API technologies (REST, OAuth2, Webhooks) and API management platforms.
• Familiarity with AI technologies (LLMs, NLP analyses, automation frameworks).
• Sound technical understanding, quick comprehension, and analytical thinking skills.
• Strong communication skills, especially in conveying technical content understandably and in a target-group-oriented manner.
• High service orientation, independence, and structured way of working.
• Very good German and English skills (written and spoken).

Why You Should Join Us:

• Opportunity to develop and contribute within a globally active group.
• 13 salaries and company-sponsored savings plans.
• FlexWork and part-time options.
• Excellent social benefits, family service, Business Bike (Eurorad), and Corporate Benefits.
• Public holidays and traditional holidays.

We look forward to your application! Connecting people. Improving lives. #DGFDEAO