IT Product Manager - Customer and Market Insights @ DHL Express
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About DHL Express
DHL Express is recognized as the #1 Express Delivery and Logistics Company in the world, celebrated for being a great workplace committed to empowering employees and driving global impact.
Job Purpose
The IT Product Manager - Customer and Market Insights acts as the bridge between business and technology. You will manage the entire product lifecycle from conception to launch, ensuring alignment with the company strategy and delivering measurable business value.
Key Responsibilities
- Develop and manage product roadmaps with business and technical stakeholders.
- Ensure product readiness by meeting acceptance criteria and quality standards.
- Shape technology vision using DHL Express architecture and industry insights.
- Oversee delivery, manage risks, and ensure scope and quality standards.
- Lead product launches, coordinate go-to-market activities, and communicate with stakeholders.
- Analyze metrics for continuous improvement and drive adoption of insights platforms.
Stakeholders
Work closely with Development Teams, IT Leadership, Business Stakeholders, Vendors, Cross-functional Teams, and Compliance groups to ensure cohesive product delivery.
Qualifications
- BS/BA degree or equivalent experience.
- Minimum 6 years of experience with at least 3 years in data-driven technical products.
- Proven ability in roadmap creation, product vision, and design discussions.
- Strong skills in translating business needs into measurable outcomes.
- Experience across business, IT, data science, BI/analytics, and commercial functions.
- Hands-on with customer and market data platforms such as CDP, DMP, and CRM.
- Familiarity with advanced analytics, AI, and data privacy regulations.
- Experience in Agile delivery including Scrum or SAFe methodologies.
Key skills/competency
- Product Roadmapping
- Stakeholder Engagement
- Data-Driven Decision Making
- Risk Management
- Agile Methodologies
- Digital Transformation
- Market Insights
- Customer Data Platforms
- Analytics/AI
- Compliance
Application Process
Please submit your application along with your CV and a copy of your highest educational degree. DHL Express is an equal opportunity employer and welcomes diverse candidates.
How to Get Hired at DHL Express
🎯 Tips for Getting Hired
- Customize your resume: Highlight product management and analytic skills.
- Research DHL Express: Understand their mission and culture deeply.
- Showcase relevant projects: Emphasize data-driven technical products experience.
- Prepare for interviews: Focus on problem-solving and stakeholder management.