Head of IT

@ DHL Express

Job Overview

The Head of IT at DHL Express is an opportunity to drive IT strategy, data protection, digitalization initiatives and manage IT systems and services. This role is critical in ensuring technology aligns with business objectives while securing sensitive information and optimizing digital processes.

Role Context

Lead the IT function and oversee strategic direction, implementation and management of IT systems, ensuring minimal service disruption and customer satisfaction. This includes hardware acquisition, systems integration and cost management in alignment with company guidelines.

Management Responsibilities

• Manage, coach and mentor a skilled IT team.
• Implement strategic plans to enhance IT functions.
• Conduct performance evaluations and set SMART goals.
• Establish vendor relationships and manage budgets.
• Identify risks and implement continuity plans.

Key Tasks

• Execute IT strategies in line with business goals.
• Develop and implement data protection and IT security measures.
• Drive digitalization initiatives and continuous improvement.
• Manage IT infrastructure for high performance and reliability.
• Oversee ITIL/ITSM practices and change management processes.

Minimum Requirements

A Bachelor’s degree in Information Technology, Computer Science or a related field is required, along with ITIL Foundation certification. Additional certifications like COBIT or ISO/IEC 20000 are a plus. More than 8 years of experience in IT management is expected.

Key skills/competency

• IT Strategy
• Data Protection
• Digitalization
• IT Security
• ITIL
• Budget Management
• Vendor Management
• Team Leadership
• Change Management
• Compliance