Customs Program Manager

Customs Program Manager at DHL Express

Would you like to become part of the world's most international company, a pioneer in cross-border express delivery since 1969, now active in more than 220 countries and territories worldwide? DHL Express connects people globally, improving lives through the power of global trade. Join our team and discover an international network focused on service, quality, and sustainability. To learn more about our culture, motivated people, and purpose, please visit www.dpdhl.jobs/express. Come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

To design, implement, and oversee customs clearance programs and systems, ensuring compliance, efficiency, and continuous improvement in alignment with DHL and Saudi Customs regulations.

Your Tasks:

• Customs Strategy & Compliance:
• Develop and maintain customs clearance policies, procedures, and systems.
• Ensure compliance with Saudi Customs, GCC, and international trade regulations.
• Monitor regulatory changes and adapt programs accordingly.
• Maintain up-to-date knowledge of Saudi and GCC customs laws.
• Program & Process Management:
• Design and implement customs clearance programs and workflows.
• Lead customs-related projects, including system implementations and process improvements.
• Ensure system integration and data accuracy across platforms.
• Collaborate with IT, Operations, and Compliance teams to enhance customs automation and data integrity.
• Performance & Risk Management:
• Monitor and report on customs KPIs, including clearance times, costs, and compliance metrics.
• Conduct regular compliance audits and risk assessments.
• Implement corrective actions for non-compliance.
• Ensure proper documentation and record-keeping.
• Training & Development:
• Train and support operations teams on customs processes and systems.
• Develop training materials and deliver customs process training.
• Lead and develop customs program team members.
• Conduct performance reviews and support career development.
• Stakeholder & Team Leadership:
• Manage relationships with customs authorities and other external stakeholders.
• Drive a culture of safety, compliance, and continuous improvement within the customs team.
• Foster a culture of continuous improvement and accountability.

Your Profile:

• Business Acumen: Deep understanding of customs operations, trade compliance, and financial impact.
• Regulatory Insight: Keeps current with customs laws, GCC regulations, and international trade agreements.
• Stakeholder Management: Builds strong relationships with customs authorities and internal teams.
• Leadership & Influence: Leads without direct authority and drives change across functions.
• Strategic Thinking: Aligns customs programs with business objectives and regional strategy.
• Saudi/GCC customs environment required.
• Proven track record in program delivery and system implementation.
• Management experience in a multinational environment.
• Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
• Customs broker certification or equivalent preferred.
• Strong written and verbal communication skills are essential.
• Strong Analytical skills.
• Fluent in English, Arabic language is an added advantage.
• Attention to detail.
• Be an effective team player with ability to work under own initiative.
• Ability to work on a team and independently.
• Strong organizational skills.

Our Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Key skills/competency

• Customs Compliance
• Trade Regulations
• Program Management
• Process Improvement
• Risk Management
• Stakeholder Engagement
• Regulatory Monitoring
• Supply Chain Logistics
• Data Accuracy
• Leadership