Senior Product Education Facilitator
@ DevRev

Bengaluru, Karnataka, India
$150,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @devrev.com
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Job Details

About DevRev and the Role

DevRev is building the future of work with Computer – your AI teammate. Computer unifies data, offers powerful search, reasoning, and action, and enables extensions for teams and customers. It brings people together to break down silos, solve bigger problems and make customers happier. Trusted by global companies and backed by Khosla Ventures and Mayfield, DevRev is a fast-growing company with 650+ people across eight global offices.

About the Senior Product Education Facilitator Role

As a Senior Product Education Facilitator at DevRev, you will transform modern product education by combining technical depth, AI-driven learning, and human connection. You will design and lead enablement programs that empower Enterprise customers to maximize DevRev's platform across AI, product-led growth, and modern support workflows.

Key Responsibilities

  • Customer Education & Enablement: Design role-based learning programs, lead live virtual sessions, and tailor content using AI personalization. Build certification and gamified rewards to deepen product fluency.
  • Technical Fluency & AI Integration: Explain and demo AI-powered features, translate product capabilities into real-world use cases, and collaborate with product and engineering teams.
  • Data-Driven Engagement: Define and report on adoption, engagement and certification metrics using customer learning data.
  • Customer Advocacy & Strategic Influence: Build relationships with power users, surface product feedback, and represent DevRevU in customer forums and executive briefings.

Qualifications

  • 5–8 years experience in product education, technical training, or enablement in SaaS/enterprise tech.
  • Strong technical background (Computer Science, Engineering or related field).
  • Working knowledge of AI concepts like large language models and generative AI.
  • Proven ability to simplify technical content for varied audiences.
  • Experience with modern training tools and LMS platforms.
  • Excellent written, verbal, and visual communication skills.
  • Willing to travel for customer programs and workshops.

Culture

Our culture is built on being hungry, humble, honest, and acting with heart, with a mission to build the earth’s most customer-centric companies.

Key skills/competency

  • Product Education
  • Technical Training
  • AI Integration
  • Customer Enablement
  • Data Analysis
  • Facilitation
  • Communication
  • Learning Management
  • Strategy
  • Engagement
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How to Get Hired at DevRev

🎯 Tips for Getting Hired

  • Research DevRev's culture: Understand their mission, values, and recent news.
  • Tailor your resume: Highlight product education and AI expertise.
  • Showcase technical skills: Provide examples of simplifying complex tech content.
  • Emphasize customer enablement: Illustrate experience with diverse audiences.

📝 Interview Preparation Advice

Technical Preparation

Review AI concepts and product demos.
Practice technical content simplification.
Update certification training skills.
Prepare case studies and real use cases.

Behavioral Questions

Describe handling difficult audience questions.
Explain your approach to live facilitation.
Share a past collaboration example.
Discuss adapting training for diverse learners.

Frequently Asked Questions