Clinical Associate - Medical Assistant
Devoted Health · United States
- Hybrid
- Full-time
- $56,160 / year
- United States
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Job highlights
- Virtual and home-based medical practice role.
- Liaise between members and healthcare services.
- Coordinate care across fragmented systems.
- Support clinicians in patient care.
- Advocate for member health outcomes.
About the role
About This Role
The Clinical Associate is an integral part of our interdisciplinary virtual and home based (house calls + telehealth) medical practice called Devoted Medical (DM). Devoted Medical is focused on delivering multiple clinical services to our Devoted Health members including comprehensive wellness visits, transitions of care visits, monthly longitudinal visits for our most complex and frail members, and on-demand urgent care visits. This role may include occasional weekend hours, through optional overtime.
In the role of Clinical Associate you will be a liaison between our healthcare services and Devoted members. You will work closely with our clinicians to provide high touch telehealth visits and support our clinical team through identifying care gaps and working with our members to coordinate across a fragmented healthcare system. This may include communicating and working with PCP offices, coordinating pharmacy services, and helping manage the durable medical equipment (DME), home health care, imaging, and laboratory testing needs of our members. Through these efforts you will be a strong advocate for the members you work with, helping improve adherence to a plan of care. At the end of the day, your goal in this position is to ensure that every member gets the care that you would want for a beloved family member leading to better health outcomes and a superior care experience.
Responsibilities and Impact
Responsibilities will vary, based on the clinical program we are hiring for: Devoted Medical Devoted2Me, Specialty Care - Hypertension, and Responsive Care.
Pre-Visit Prep
- Preparing members to feel comfortable and at ease with video onboarding, prior to their telehealth visit with a Devoted Medical provider (if necessary)
Post - Visit Prep
Order Management/Care Coordination
- Working with our home health partners to coordinate DME and skilled nursing services
- Coordinating for members to obtain lab testing and imaging, and to track results diligently to ensure that they are reviewed by the ordering clinician when applicable
- Notifying members of lab results and helping to coordinate follow care at the direction of the clinician
- Coordinating with DM Providers on medical record collection, information gathering, setting up and confirming appointments, and submitting outbound communications from Devoted Medical [Disclaimer: This role does not include clinical decision-making or any activity requiring licensure, and that all clinical tasks are delegated by, and performed under the supervision of, licensed professionals. Clinical Associates should direct clinical concerns raised by members to the appropriately licensed team.]
Patient Education
- Serving as an advocate for our members when they call Devoted Medical for care coordination issues, both through answering and returning phone calls
- Reviewing internal program referrals, sending welcome kits and other educational materials
Work Schedule
Schedules Available: Monday - Friday 9:00am-5:30pm ET, 9:30am-6:00pm ET, 10:00am-6:30pm ET, 11:30am-8:00pm ET. Please note, schedules will be discussed during the interview process based on availability.
Required Skills and Experience
- MA Certification (required), expired MA certifications are OK! [Verification: A copy of your active or expired certification will be required. No Certification: If you have significant MA experience/background, we may request copies of your MA school diploma and transcripts.]
- Fully bilingual (English/Spanish), and English
- Two (2) years of patient facing experience with a bonus if you have experience with telehealth
- Prior primary care experience (a plus)
Desired Skills and Experience
- Experienced in care coordination, particularly helping Medicare patients to close stars care gaps/ complete preventative health screenings (i.e A1c, Blood Pressure, Colorectal Cancer Screenings, Diabetes Eye Exams, Breast Cancer Screenings)
- Highly organized and adaptable, able to manage a large member panel (100+ if needed) amidst frequent changes
- Thrive in a fast-paced, high-energy, and rapidly growing organization
- Skilled at easing stress and anxiety for members during difficult times
- Strong communicator, able to effectively interact with various stakeholders including doctors, pharmacies, nurses, and caregivers
- Comfortable working with members via video, phone, portal
- Entrepreneurial self-starter who takes initiative and thrives as a collaborative team player
- Quick to adopt and learn new technologies, including electronic health records and various computer platforms (e.g., Google Chrome, Google Sheets)
- Committed to delivering healthcare with the same quality and care you'd want for your own family
- Passionate about helping others improve their health and navigate the healthcare system with compassion, empathy, and warmth
Key Skills/Competency
- Medical Assistant
- Care Coordination
- Telehealth
- Patient Advocacy
- Health Insurance
- Customer Service
- Bilingual (English/Spanish)
- Healthcare Navigation
- Administrative Support
- Team Collaboration
Skills & topics
- Clinical Associate
- Medical Assistant
- Care Coordination
- Telehealth
- Patient Support
- Healthcare
- Bilingual
- MA Certification
- Patient Care
- Home Health
How to get hired
- Tailor your resume: Highlight MA certification, bilingual skills, and patient-facing experience. Emphasize care coordination and telehealth experience if applicable.
- Craft a strong cover letter: Express your passion for patient advocacy and delivering high-quality care, aligning with Devoted Health's mission.
- Prepare for behavioral questions: Be ready to discuss your experience in handling stressful situations and collaborating with diverse stakeholders.
- Showcase technical skills: Demonstrate proficiency with EHRs and other relevant technologies, highlighting your adaptability.
- Research Devoted Health's values: Understand their commitment to treating members like family and their focus on improving healthcare for older Americans.
Technical preparation
Practice telehealth platform navigation.,Familiarize yourself with EHR systems.,Review common medical equipment (DME).,Understand lab and imaging processes.
Behavioral questions
Describe a time you advocated for a patient.,How do you handle stressful patient interactions?,Share experience coordinating complex care.,How do you adapt to changing priorities?
Frequently asked questions
- What is the primary role of a Clinical Associate at Devoted Health?
- The Clinical Associate at Devoted Health acts as a liaison between healthcare services and Devoted members, primarily supporting virtual and home-based medical practices. This role focuses on care coordination, patient education, and assisting clinicians by identifying care gaps and helping members navigate the healthcare system.
- What are the required qualifications for the Clinical Associate - Medical Assistant position?
- Required qualifications include an MA Certification (active or expired), full bilingual proficiency in English and Spanish, and at least two years of patient-facing experience. Prior telehealth or primary care experience is a plus.
- Can I apply for the Clinical Associate role if my MA certification has expired?
- Yes, expired MA certifications are accepted. If you do not have an active or expired certification but possess significant MA experience, copies of your MA school diploma and transcripts may be requested.
- What kind of care coordination tasks are involved in this role?
- Care coordination tasks include working with home health partners for DME and skilled nursing services, coordinating lab testing and imaging, tracking results, notifying members of results, and assisting with medical record collection and appointment setting.
- Is this a remote or on-site position for the Clinical Associate role?
- This Clinical Associate position involves a hybrid model, with a focus on virtual and home-based care, including telehealth and house calls. While some aspects are remote, the role requires direct patient interaction in their homes or through virtual visits.
- What is the typical work schedule for a Clinical Associate at Devoted Health?
- Available schedules are Monday to Friday, with various shifts including 9:00am-5:30pm ET, 9:30am-6:00pm ET, 10:00am-6:30pm ET, and 11:30am-8:00pm ET. Specific schedules are discussed during the interview process.
- Does this Clinical Associate role involve clinical decision-making?
- No, this role does not involve clinical decision-making or activities requiring licensure. All clinical tasks are delegated by and performed under the supervision of licensed professionals. Clinical concerns raised by members should be directed to the appropriately licensed team.
- What type of benefits does Devoted Health offer full-time employees?
- Devoted Health offers a comprehensive Total Rewards package for full-time employees, including employer-sponsored health, dental, and vision plans, generous paid time off, stock options, bonus eligibility, parental leave, and a 401K program.