Bilingual Clinical Associate - Medical Assistant
Devoted Health · United States
- Hybrid
- Full-time
- $56,160 / year
- United States
Job highlights
- Support virtual and home-based medical practice.
- Coordinate care for Devoted Health members.
- Bridge gap between members and healthcare.
- Requires bilingual English/Spanish proficiency.
- MA certification and patient-facing experience needed.
About the role
About the Role
The Clinical Associate is a key member of our interdisciplinary virtual and home-based medical practice, Devoted Medical (DM). Devoted Medical provides comprehensive wellness visits, transitions of care, longitudinal visits for complex members, and on-demand urgent care.
In this role, you will bridge the gap between our healthcare services and Devoted members. You will work closely with clinicians, support telehealth visits, identify care gaps, and help members navigate a fragmented healthcare system. This includes coordinating with PCPs, pharmacies, and managing durable medical equipment (DME), home health care, imaging, and laboratory testing. Your goal is to advocate for members, improve adherence to care plans, and ensure they receive the care they would want for a loved one, leading to better health outcomes and a superior care experience.
Responsibilities and Impact
Responsibilities may vary depending on the clinical program (Devoted Medical, Devoted2Me, Specialty Care - Hypertension, Responsive Care).
Pre-Visit Prep
- Prepare members for telehealth visits by providing video onboarding and ensuring comfort.
Post - Visit Prep and Order Management/Care Coordination
- Coordinate with home health partners for DME and skilled nursing services.
- Arrange lab testing and imaging for members, diligently tracking results for clinician review.
- Communicate lab results to members and coordinate follow-up care as directed by the clinician.
- Assist DM Providers with medical record collection, information gathering, appointment setup, and outbound communications.
Disclaimer: This role does not involve clinical decision-making or activities requiring licensure. All clinical tasks are delegated by and performed under the supervision of licensed professionals. Clinical Associates must direct clinical concerns raised by members to the appropriate licensed team member.
Patient Education
- Serve as a member advocate for care coordination issues, answering and returning calls.
- Process internal program referrals, and send welcome kits and educational materials.
Work Schedule
Available schedules include Monday - Friday 8:30am–5:00pm ET, 9:00am-5:30pm ET, 10:00am-6:30pm ET, or 11:30am-8:00pm ET. Specific schedules will be discussed during the interview process.
Required Skills and Experience
- MA Certification (required; expired certifications are acceptable. If no certification, significant MA experience may substitute with documentation of MA school diploma and transcripts).
- Fully bilingual (English/Spanish).
- Two (2) years of patient-facing experience (telehealth experience is a bonus).
- Prior primary care experience is a plus.
Desired Skills and Experience
- Experience in care coordination, especially with Medicare patients for star ratings and preventative screenings (e.g., A1c, Blood Pressure, Colorectal Cancer Screenings, Diabetes Eye Exams, Breast Cancer Screenings).
- Highly organized and adaptable, capable of managing a large member panel (100+) with frequent changes.
- Ability to thrive in a fast-paced, high-energy, and rapidly growing organization.
- Skilled at easing member stress and anxiety.
- Strong communicator, effective with various stakeholders (doctors, pharmacies, nurses, caregivers).
- Comfortable interacting with members via video, phone, and portal.
- Entrepreneurial self-starter with initiative and a collaborative spirit.
- Quick learner of new technologies, including EHRs and computer platforms (e.g., Google Chrome, Google Sheets).
- Committed to delivering healthcare with high quality and compassion.
- Passionate about improving health and navigating the healthcare system with empathy and warmth.
Salary Range
$23.00 - $27.00 / hour
The pay range is an estimate. The actual base salary will depend on applicant qualifications, experience, skills, education, certifications, and location. Our Total Rewards package includes employer-sponsored health, dental, and vision plans, generous PTO, mobile/internet stipend, stock options, bonus eligibility, parental leave, and a 401K program (for full-time employees).
About Devoted Health
Devoted Health is on a mission to improve the health and well-being of older Americans by caring for every person like family. We are building an all-in-one healthcare company combining compassion, insurance, clinical care, service, and technology. Founded in 2017, we serve members nationwide and are rapidly growing.
Devoted is an equal opportunity employer committed to a diverse and supportive work environment. We value diversity, collaboration, and respect for individual skills, experiences, and perspectives.
Key skills/competency
- Bilingual Clinical Associate
- MA Certification
- Telehealth
- Care Coordination
- Patient Education
- Member Advocacy
- Healthcare Navigation
- EHR Systems
- Spanish Language Proficiency
- Customer Service
Skills & topics
- Bilingual Clinical Associate
- Medical Assistant
- MA Certification
- Spanish
- Telehealth
- Care Coordination
- Patient Care
- Healthcare
- Home Health
- Customer Service
How to get hired
- Customize your resume: Highlight your MA certification, bilingual Spanish/English skills, and 2+ years of patient-facing experience, especially in telehealth or primary care.
- Tailor your application: Emphasize your experience in care coordination, patient education, and advocacy, particularly with Medicare patients.
- Prepare for interviews: Be ready to discuss your passion for compassionate healthcare, your ability to handle stress, and your adaptability in a fast-paced environment.
- Showcase technical skills: Mention your proficiency with EHR systems and other computer platforms, and your comfort with video and phone interactions.
- Research Devoted Health: Understand their mission to care for members like family and their focus on an integrated healthcare solution.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for a Bilingual Clinical Associate at Devoted Health?
- The Bilingual Clinical Associate role at Devoted Health involves a hybrid work arrangement, combining virtual (telehealth) and home-based (house calls) medical practice. This means you'll be working remotely for telehealth visits and also conducting in-person visits at members' homes.
- What are the salary expectations for a Bilingual Clinical Associate at Devoted Health?
- The estimated salary range for a Bilingual Clinical Associate at Devoted Health is between $23.00 to $27.00 per hour. The final salary offered will depend on your specific qualifications, experience, skills, education, and location.
- Is MA certification strictly required for the Bilingual Clinical Associate role?
- Yes, MA certification is required for the Bilingual Clinical Associate position. However, expired MA certifications are acceptable. If you do not have a certification, significant MA experience may be considered if you can provide documentation of your MA school diploma and transcripts.
- What are the key responsibilities of a Bilingual Clinical Associate at Devoted Health?
- Key responsibilities include preparing members for telehealth visits, coordinating care (DME, labs, imaging), managing patient education, and serving as a liaison between members and the healthcare system. You'll act as an advocate for members, ensuring they receive the best possible care.
- What level of Spanish language proficiency is needed for the Bilingual Clinical Associate role?
- The role requires full bilingual proficiency in both English and Spanish. This means you must be able to communicate effectively in both languages with members and potentially other stakeholders in the healthcare system.
- What kind of experience is most valued for the Bilingual Clinical Associate position?
- Devoted Health values patient-facing experience (at least two years), with a preference for experience in telehealth. Prior primary care experience and experience in care coordination, especially with Medicare patients, are also highly desired.
- Does Devoted Health offer benefits for the Bilingual Clinical Associate position?
- Yes, Devoted Health offers a comprehensive Total Rewards package for full-time employees, which includes employer-sponsored health, dental, and vision plans, generous paid time off, a monthly mobile or internet stipend, stock options, bonus eligibility, a parental leave program, and a 401K program.