Bilingual Clinical Associate - Medical Assistant
Devoted Health · United States
- Hybrid
- Full-time
- $56,160 / year
- United States
Job highlights
- Support virtual and home-based medical practice.
- Liaise between members and healthcare services.
- Coordinate care and manage member needs.
- Educate and advocate for members.
- Bilingual English/Spanish required.
About the role
About the Role
The Clinical Associate is an integral part of our interdisciplinary virtual and home-based medical practice called Devoted Medical (DM). Devoted Medical delivers comprehensive wellness visits, transitions of care visits, monthly longitudinal visits for complex members, and on-demand urgent care visits. This role may involve occasional weekend hours through optional overtime.
As a Clinical Associate, you will be a liaison between our healthcare services and Devoted members. You will work closely with our clinicians to provide high-touch telehealth visits and support our clinical team by identifying care gaps and coordinating care across a fragmented healthcare system. This includes communicating with PCP offices, coordinating pharmacy services, and managing durable medical equipment (DME), home health care, imaging, and laboratory testing needs. Your goal is to ensure every member receives the care you would want for a loved one, leading to better health outcomes and a superior care experience.
Responsibilities and Impact
Responsibilities will vary based on the clinical program (Devoted Medical, Devoted2Me, Specialty Care - Hypertension, Responsive Care).
Pre-Visit Prep
- Preparing members for telehealth visits, ensuring they are comfortable with video onboarding.
Post-Visit Prep and Order Management/Care Coordination
- Coordinating with home health partners for DME and skilled nursing services.
- Arranging lab testing and imaging, diligently tracking results for clinician review.
- Notifying members of lab results and coordinating follow-up care as directed by the clinician.
- Collaborating with DM Providers on medical record collection, information gathering, appointment scheduling, and outbound communications. (Note: This role does not involve clinical decision-making or activities requiring licensure.)
Patient Education and Support
- Serving as an advocate for members by answering and returning calls for care coordination issues.
- Reviewing internal program referrals and sending welcome kits and educational materials.
Work Schedule
Available Schedules: Monday - Friday 8:30 AM–5:00 PM ET, 9:00 AM-5:30 PM ET, 10:00 AM-6:30 PM ET, 11:30 AM-8:00 PM ET. Schedules will be discussed during the interview process.
Required Skills and Experience
- MA Certification (required, expired OK). If no certification, significant MA experience may be considered with diploma and transcripts.
- Fully bilingual (English/Spanish).
- Two (2) years of patient-facing experience, telehealth experience is a plus.
- Prior primary care experience is a plus.
Desired Skills and Experience
- Experience in care coordination, especially for Medicare patients to close Stars care gaps and complete preventative screenings.
- Highly organized and adaptable, able to manage a large member panel (100+) amidst frequent changes.
- Ability to thrive in a fast-paced, high-energy, and rapidly growing organization.
- Skilled at easing member stress and anxiety.
- Strong communicator with various stakeholders (doctors, pharmacies, nurses, caregivers).
- Comfortable working with members via video, phone, and portal.
- Entrepreneurial self-starter, initiative-taker, and collaborative team player.
- Quick learner of new technologies, including EHRs and computer platforms.
- Committed to delivering healthcare with the same quality of care you'd want for your own family.
- Passionate about helping others improve health and navigate the healthcare system with compassion.
Salary Range
$23.00 - $27.00 / hour. The actual base salary will depend on qualifications, experience, skills, education, certifications, and location.
Total Rewards Package (for full-time employees)
- Employer-sponsored health, dental, and vision plans.
- Generous paid time off.
- $100 monthly mobile or internet stipend.
- Stock options for all employees.
- Bonus eligibility (excluding Director and above).
- Parental leave program.
- 401K program.
Company Culture and Mission
Devoted Health is committed to healthcare equality and treating members like family. We are building a diverse and vibrant workforce to create a new kind of all-in-one healthcare company combining compassion, insurance, clinical care, service, and technology. Founded in 2017, we serve members across the United States.
Devoted is an equal opportunity employer committed to a supportive work environment that values diversity, collaboration, and individual perspectives. We do not discriminate based on race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other protected status.
Key skills/competency
- Bilingual Clinical Associate
- Medical Assistant Certification
- Patient Care Coordination
- Telehealth Support
- Virtual Medical Practice
- Spanish Language Proficiency
- Healthcare Navigation
- Member Advocacy
- Care Gap Closure
- Electronic Health Records
Skills & topics
- Bilingual Clinical Associate
- Medical Assistant
- Care Coordination
- Telehealth
- Patient Advocacy
- Spanish
- Healthcare
- Virtual Care
- Devoted Health
- Clinical Support
How to get hired
- Tailor your resume: Highlight your MA certification and bilingual Spanish/English skills, emphasizing patient-facing experience and care coordination.
- Showcase relevant experience: Detail your experience with telehealth, primary care, and managing member panels, especially for Medicare patients.
- Prepare for behavioral questions: Be ready to discuss how you ease patient anxiety, handle diverse stakeholders, and demonstrate compassion.
- Highlight technical skills: Mention your proficiency with EHRs, Google platforms, and quickly learning new technologies.
- Emphasize cultural fit: Express your commitment to treating members like family and improving healthcare outcomes.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the primary responsibilities of a Bilingual Clinical Associate at Devoted Health?
- As a Bilingual Clinical Associate at Devoted Health, you'll act as a liaison between members and the virtual/home-based medical team. Your core duties include preparing members for telehealth visits, coordinating care for services like labs, imaging, and DME, educating members, and advocating for their healthcare needs, all while being fully bilingual in English and Spanish.
- Is MA Certification strictly required for the Bilingual Clinical Associate role at Devoted Health?
- MA Certification is required for the Bilingual Clinical Associate position. However, expired MA certifications are accepted. If you don't have a certification, significant MA experience may be considered if you can provide copies of your MA school diploma and transcripts.
- What kind of patient-facing experience is beneficial for this role?
- Devoted Health requires two years of patient-facing experience for the Bilingual Clinical Associate role. Experience with telehealth is a strong bonus, and prior experience in a primary care setting is also highly desirable. Highlighting your ability to connect with and support patients is key.
- Can you describe the work environment for a Bilingual Clinical Associate at Devoted Health?
- The Bilingual Clinical Associate works in a dynamic, interdisciplinary virtual and home-based medical practice. You'll collaborate with clinicians, support staff, and external healthcare partners. The environment is fast-paced, high-energy, and focused on delivering compassionate care, with opportunities for both independent work and teamwork.
- What are the typical work hours for this position?
- Standard work schedules for the Bilingual Clinical Associate are Monday through Friday, with various shifts available such as 8:30 AM–5:00 PM ET, 9:00 AM-5:30 PM ET, 10:00 AM-6:30 PM ET, or 11:30 AM-8:00 PM ET. Occasional weekend hours may be available through optional overtime.
- How does Devoted Health support its employees in this role?
- Devoted Health offers a comprehensive Total Rewards package for full-time employees, including employer-sponsored health, dental, and vision insurance, generous paid time off, a monthly mobile/internet stipend, stock options, bonus eligibility, parental leave, and a 401K program.
- What does 'fully bilingual (English/Spanish)' mean in the context of this job?