IT Operations Officer (f/m/d)

Deutsche Börse Group · Luxembourg

On site
Full-time
$60,000 / year
Luxembourg

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Job highlights

Monitor IT systems and batch processing.
Primary contact for production incidents.
Manage tickets and escalations efficiently.
Maintain operational documentation and ITIL processes.
Requires flexible shift work and English/French fluency.

About the role

Your career at Deutsche Börse Group

Your area of work:

As an IT Operations Officer, you will be at the heart of our technical environment, ensuring the smooth and timely operation of our critical IT systems. Working in shifts from our Command Centre, you will be the first point of contact for production matters, playing a vital role in maintaining the availability and performance of our services.

Your responsibilities:

You will watch for the production environment.
Monitor batch processing on both mainframe and distributed systems (Windows/Unix), and ensure all operations are completed within their deadlines.
Act as the primary contact for production incidents. You will be responsible for ticket management (creation, follow-up) and lead escalation to the appropriate support teams to ensure rapid resolution.
You will monitor and control all production processing, ensuring system availability and the successful execution of task jobs processing.
Create, update, and maintain operational documentation, procedures (SOPs), and handover guides.
You will actively participate in the continuous improvement of our processes, identifying opportunities for automation and optimization.
Assist in maintaining our internal system management processes based on the ITIL framework, ensuring all documentation is accurate and up-to-date.
IT ticket creation and follow-up according the ITIL framework ensuring high adherence to SLAs.

Your profile:

You hold a degree in Computer Science or a related field.
You have at least 2 years of experience in a similar IT operations, production support, or Command Centre role.
You have good knowledge of Windows environments and scheduling tools (e.g., UC4/Automic, BMC Truesight…). Knowledge of Unix/Linux is a strong asset.
You are a dedicated team player but can also work independently to meet targets development.
You are fluent in English and French, which are our primary working languages. German is considered a plus.
You are willing to work in a 24/6 shift system, requesting high adaptability and flexibility.

Key skills/competency

IT Operations Officer
Production Environment Monitoring
Batch Processing
Incident Management
Ticket Management
System Availability
Operational Documentation
ITIL Framework
Automation and Optimization
Shift Work

Skills & topics

IT Operations Officer
IT Operations
Production Support
Command Centre
System Monitoring
Batch Processing
Incident Management
Ticket Management
ITIL
Windows
Unix
Linux
Scheduling Tools
English
French
Shift Work
Deutsche Börse Group

How to get hired

Tailor your resume: Highlight your experience in IT operations, production support, and Command Centre roles, emphasizing your knowledge of Windows environments and scheduling tools.
Showcase ITIL expertise: Detail your experience with ITIL framework processes, including ticket management and adherence to SLAs, to demonstrate your understanding of operational best practices.
Emphasize language skills: Clearly state your fluency in English and French, and mention German as a plus, as these are primary working languages for the IT Operations Officer role.
Demonstrate flexibility: Express your willingness and ability to work in a 24/6 shift system, highlighting your adaptability and commitment to ensuring system availability.
Prepare for interviews: Be ready to discuss your problem-solving approach for production incidents, your experience with monitoring tools, and how you contribute to process improvement initiatives.

Technical preparation

Master Windows environment monitoring.,Learn specific scheduling tools (UC4/Automic).,Gain Unix/Linux system knowledge.,Understand ITIL incident and ticket management.

Behavioral questions

Describe handling a critical production incident.,How do you ensure batch jobs meet deadlines?,How do you contribute to process improvements?,How do you manage workload during peak times?

Frequently asked questions

What are the primary responsibilities of an IT Operations Officer at Deutsche Börse Group?: As an IT Operations Officer at Deutsche Börse Group, your primary responsibilities include monitoring the production environment, overseeing batch processing on mainframe and distributed systems, acting as the main point of contact for production incidents, managing tickets, and ensuring system availability. You will also be involved in maintaining operational documentation and adhering to the ITIL framework.
What technical skills are essential for the IT Operations Officer role at Deutsche Börse Group?: Essential technical skills for this IT Operations Officer position include strong knowledge of Windows environments, familiarity with scheduling tools like UC4/Automic or BMC Truesight, and experience with monitoring production systems. Knowledge of Unix/Linux is also a significant asset for this role.
Does Deutsche Börse Group offer training for their IT Operations Officers?: While specific training programs are not detailed, Deutsche Börse Group emphasizes continuous improvement and maintaining internal system management processes based on the ITIL framework. This suggests that opportunities for learning and development within operational best practices are available to IT Operations Officers.
What is the expected shift system for the IT Operations Officer position?: The IT Operations Officer role at Deutsche Börse Group operates on a 24/6 shift system. This requires a high degree of adaptability and flexibility from the candidate to ensure continuous coverage of critical IT systems.
What are the language requirements for the IT Operations Officer job at Deutsche Börse Group?: Fluency in both English and French is required, as these are the primary working languages at Deutsche Börse Group for this position. German language skills are considered a plus.
How important is experience with the ITIL framework for this IT Operations Officer role?: Experience with the ITIL framework is important for the IT Operations Officer role at Deutsche Börse Group, as you will be assisting in maintaining internal system management processes based on ITIL. This includes accurate documentation and IT ticket creation/follow-up according to the framework to ensure high adherence to SLAs.
What kind of career growth can an IT Operations Officer expect at Deutsche Börse Group?