Production Support Engineer Assistant Vice President

Production Support Engineer - Assistant Vice President

Who We Are

Deutsche Bank’s technology solution is essential, developing applications for key business areas. Our Technologists drive Cloud, Cyber, and business technology strategy within a hands-on engineering culture. Learning is a key element of our people strategy, with various professional development options. Our approach to the future of work champions flexibility and acknowledges dramatic shifts in how we work. Deutsche Bank established its US technology center in Cary, North Carolina in 2009.

Overview

As a Production Engineer within the Chief Security Office (CSO), you will provide application support for critical cyber and physical security platforms protecting the Bank’s global operations. You will play a key role in maintaining stability, availability, and security while driving automation across production support processes. Working as part of the Information Security Production Services (ISPS) team, you will collaborate closely with engineering and business partners in a fast-paced, follow-the-sun support model. Your work will directly enable the secure and reliable operation of Deutsche Bank’s technology environment.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration.
• A hybrid working model, offering in-office/work-from-home flexibility, generous vacation, personal, and volunteer days.
• Employee Resource Groups support an inclusive workplace and promote community engagement.
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits.
• Educational resources, matching gift, and volunteer programs.

What You’ll Do

• Provide Level 2 production support across CSO applications, operating within ITIL processes and established Key Operating Procedures with a strong focus on security and stability.
• Own incident management from identification through resolution, including impact assessment, stakeholder communication, escalation, and post-incident review.
• Maintain high availability of critical services by meeting defined Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and MTTR targets.
• Partner with engineering and program teams to onboard support for new applications and ensure production readiness.
• Deploy and enhance monitoring and alerting solutions to proactively detect and resolve application issues.
• Drive automation initiatives to reduce manual effort and continuously improve the production support environment.

Skills You’ll Need

• Proven experience supporting applications in a controlled production environment within a large enterprise or financial services organization.
• Strong knowledge of UNIX/Linux and Windows environments with Ansible automation, having the ability to create scripts for daily operations (e.g., Python, Shell, Ansible).
• Demonstrated experience managing incidents, problems, and changes within ITIL-based service operations.
• Working knowledge of databases and data querying (e.g., Oracle, MS SQL).
• Experience supporting security or endpoint platforms, including EDR or similar security tooling.

Skills That Will Help You Excel

• Automation-first mindset with a focus on reliability and service improvement.
• Strong communication skills with the ability to translate technical issues for non-technical stakeholders.
• Experience working with global, distributed teams across time zones.
• Familiarity with DevOps, Site Reliability Engineering (SRE), and Agile methodologies.
• Relevant certifications such as ITIL Foundation or cloud certifications.

Key skills/competency

• Production Support Engineer
• Application Support
• Cyber Security
• ITIL
• Incident Management
• Automation
• UNIX/Linux
• Windows
• Python
• Shell Scripting