Operations Expert (Prozessanalyse & - automatisierung) (d/m/w)
Deutsche Bank · Frankfurt, Hesse, Germany
- On site
- Full-time
- €75,000 / year
- Frankfurt, Hesse, Germany
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Job highlights
- Optimize and automate banking operations processes.
- Utilize diverse technology for digitalization.
- Define requirements and manage implementation cycles.
- Collaborate with business and IT departments.
- Contribute to digital transformation strategy.
About the role
About the Department
Join our Private Clients Bank team to automate, digitize, and optimize business processes within Service Solutions & Operations. From address changes to ordering duplicate statements – in our process automation teams, we shape the future of operational workflows – efficiently, digitally, and customer-centrically. You can expect a dedicated team responsible for a central interface between business and IT departments, actively contributing to Deutsche Bank's digital transformation. Support us in analyzing and optimizing complex processes, rethinking them through intelligent automation solutions, and significantly contributing to the scaling of our automation platforms.
Your Responsibilities
- Understand and Optimize Business Processes: Analyze business processes – from customer request, through various sales channels, to the fulfillment of the request in Service Solutions & Operations – and identify opportunities for automation and optimization.
- Combine Technology Approaches: Utilize and combine diverse technology approaches to best digitize business processes in Service Solutions & Operations.
- Define Requirements and Accompany Implementation: Create requirements and models for technical implementations and accompany the entire implementation cycle; from implementation, through testing, to the introduction of new automations into productive operation.
- Take Responsibility and Strengthen Collaboration: Take responsibility for the delivery and entire lifecycle of established solutions, working closely with business and IT departments.
- Make a Strategic Contribution: Contribute to the realization of our group strategy by jointly improving customer experiences and optimizing processes.
Your Skills and Experience
- A completed degree or comparable qualification in a relevant field such as Business Informatics, Business Administration, or a related subject.
- Excellent analytical understanding, structured way of working, and a high degree of initiative.
- Ability and motivation to analyze, visualize, and optimize process flows.
- Initial experience and know-how in applying BPMN or RPA technologies (e.g., Camunda or Blue Prism) is an advantage.
- Very good communication skills in German and English are required.
What We Offer
We offer a wide range of benefits that cover all your professional and personal needs.
- Emotionally Balanced: A positive attitude helps us master everyday challenges – professionally and privately. Benefit from offers such as counseling in difficult life situations and mental health promotion.
- Physically Fit: With offers to maintain your personal health and a supportive professional environment, the bank helps you stay physically fit. Benefit from offers such as comprehensive check-up examinations, vaccination programs, and healthy lifestyle advice.
- Socially Connected: Exchange with others opens up new perspectives, advances us professionally and personally, and strengthens our self-confidence and well-being. Benefit from offers such as support from the pme Familienservice, the FitnessCenter Job, flexible working time models (e.g., part-time, job tandem, hybrid working), and a comprehensive culture of diversity, equal opportunity, and inclusion.
- Financially Secure: The bank secures you financially not only during your active career but also for the future, and supports your flexibility and mobility – whether private or professional. Benefit from offers such as company pension plans, employee banking services, company bikes, or the Deutschlandticket.
As benefits may vary slightly by location, please contact your recruiter for specific questions.
The position is offered on a full-time and part-time basis.
Vanessa Lips is available for questions regarding the recruitment process.
Contact Vanessa Lips: +49 69 910-34272
We strive for a corporate culture where we give our best every day together. This includes responsible action, economic thinking, taking initiative, and goal-oriented collaboration.
Together we share and celebrate the successes of our employees. Together we are the Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair, and inclusive working environment.
Key skills/competency
- Operations Expert
- Process Analysis
- Process Automation
- Digital Transformation
- Business Process Management (BPMN)
- Robotic Process Automation (RPA)
- Requirement Definition
- IT Collaboration
- Deutsche Bank
- Banking Operations
Skills & topics
- Operations Expert
- Process Analysis
- Process Automation
- Digital Transformation
- Business Process Management
- RPA
- BPMN
- Deutsche Bank
- Banking
- Operations
How to get hired
- Tailor your resume: Highlight your experience in process analysis, automation, BPMN, or RPA, and emphasize your business and IT collaboration skills.
- Showcase analytical skills: Provide examples of how you've analyzed, visualized, and optimized complex business processes in previous roles.
- Demonstrate technical aptitude: Mention any experience with automation tools like Camunda or Blue Prism, and express your enthusiasm for digital transformation.
- Prepare for interviews: Be ready to discuss your understanding of business processes and how you approach problem-solving for automation opportunities.
- Emphasize German and English fluency: Highlight your strong communication skills in both languages as required for this role.
Technical preparation
Study BPMN and RPA concepts.,Practice process mapping and analysis.,Familiarize with Camunda or Blue Prism.,Understand automation project lifecycles.
Behavioral questions
Describe a complex process you optimized.,How do you handle resistance to change?,Give an example of IT-business collaboration.,How do you prioritize automation opportunities?
Frequently asked questions
- What are the primary responsibilities of an Operations Expert at Deutsche Bank?
- As an Operations Expert at Deutsche Bank, you will be responsible for analyzing, optimizing, and automating business processes within the Private Clients Bank division. This involves understanding the entire process flow, identifying opportunities for digital transformation, defining technical requirements, and collaborating with both business and IT departments throughout the implementation lifecycle.
- What specific technologies are preferred for the Operations Expert role at Deutsche Bank?
- While not strictly mandatory, experience with Business Process Management Notation (BPMN) technologies like Camunda, or Robotic Process Automation (RPA) tools such as Blue Prism, is considered a strong advantage for this Operations Expert position. Deutsche Bank utilizes these technologies to drive its digital transformation efforts.
- Is this Operations Expert position at Deutsche Bank remote, hybrid, or on-site?
- The job description mentions flexible working time models, including hybrid working, suggesting a hybrid work arrangement is likely for this Operations Expert role. However, for definitive information on the work arrangement and location, it is best to consult directly with the recruiter, Vanessa Lips.
- What qualifications are essential for the Operations Expert role at Deutsche Bank?
- A completed degree or comparable qualification in fields like Business Informatics or Business Administration is essential. Additionally, strong analytical skills, a structured approach, high initiative, and excellent communication skills in both German and English are required for this Operations Expert position.
- How can I highlight my suitability for the Operations Expert role in my application to Deutsche Bank?
- To best showcase your suitability, tailor your resume to emphasize your experience in process analysis, optimization, and automation. Highlight any experience with BPMN or RPA tools, demonstrate your analytical capabilities with concrete examples, and articulate your understanding of digital transformation initiatives within the banking sector.
- What career growth opportunities are available for an Operations Expert at Deutsche Bank?
- Deutsche Bank offers a path for employees to contribute to the group's strategy by improving customer experiences and optimizing processes. As an Operations Expert, you'll be at the forefront of digital transformation, offering significant opportunities to grow your expertise in process automation and technology integration within the financial services industry.