Exit QA Expert - Associate

Job Title: Exit QA Expert - Associate

Location: Bangalore, India

Role Description

The Offboarding QA Analyst focuses on effective Quality Review of Client Offboarding execution processes by ensuring files are processed in accordance with Standard Operating Procedures. The role involves maintaining high QA standards, identifying errors, providing feedback, and supporting monthly QA MI inputs.

• Act as Process SME and backup contact.
• Monitor mailboxes and allocate team volumes.
• Train new joiners and ensure mandatory training.
• Prepare daily/weekly & monthly BAU reports.
• Manage risk and escalate open items as necessary.

Control Responsibilities

Follow global OffBoarding standards, ensure audit readiness, adhere to SLAs, and share process improvement ideas.

Change Management

Identify risk areas, propose controls, and update the team on process changes.

What We’ll Offer You

• Best in class leave policy
• Gender neutral parental leave
• Childcare assistance with 100% reimbursement
• Sponsorship for certifications and education
• Comprehensive insurance, health screening, and more benefits

Required Skills & Experience

• Bachelor’s degree or equivalent
• Minimum 8+ years' experience in Client Offboarding or related process
• Basic knowledge of Financial Products and Instruments
• Excellent communication and problem-solving skills
• Proficiency in Microsoft Office Suite

About Deutsche Bank

Deutsche Bank is a global leader with over 150 years of history, operating in around 60 countries. We are committed to a culture of empowerment, inclusion, and continuous learning.

Key skills/competency

• QA Review
• Client Offboarding
• Risk Management
• Process Improvement
• Team Training
• Audit Readiness
• Process Documentation
• Financial Instruments
• Regulatory Compliance
• Stakeholder Management