Senior Implementation Consultant
Descartes Systems Group · United States
- Hybrid
- Full-time
- $90,000 / year
- United States
Job highlights
- Lead complex enterprise SaaS deployments for clients.
- Drive value realization and client satisfaction.
- Manage integrations with ERP/CRM systems.
- Collaborate with cross-functional teams.
- Shape delivery frameworks and influence strategy.
About the role
About Descartes Systems Group
Descartes Unites the People and Technology that Move the World. The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.
We’re one of the most broadly deployed logistics and supply chain technology companies in the world. More than 26,000 customers around the globe use our cloud-based solutions to transform the way they move inventory and information to enhance productivity, better serve customers, thrive competitively, keep pace with evolving regulations, and respond to rapidly changing market conditions. Descartes is publicly traded (Nasdaq:DSGX, TSX:DSG) with headquarters in Waterloo, Ontario, Canada, and offices and partners around the world. With record financial performance for more than 16 years, we lead the industry in innovation investment. Every day, logistics service providers, manufacturers, retailers, distributors, and other logistics-intensive businesses of all sizes rely on our scale, stability, and comprehensive solution footprint to move what’s most important to them. Learn more at www.descartes.com.
We’re growing fast and invite you to join our amazing team.
Mission
As enterprise demand for Global Trade Intelligence (GTI) solutions grows, Descartes needs a Senior Implementation Consultant who can ensure complex implementations deliver value quickly, reliably, and at scale. This role exists to bridge strategy and execution—owning high-impact SaaS deployments, aligning multiple stakeholders, and ensuring our clients realize the full potential of GTI within their ERP and CRM ecosystems.
Outcomes — What Success Looks Like
- Accelerate Time-to-Value — Reduce average enterprise implementation timelines and achieve on-time go-lives across all assigned projects within 12–18 months
- Drive Client Confidence & Retention — Establish trusted advisor relationships with strategic accounts, resulting in high satisfaction scores and long-term platform adoption
- Deliver High-Quality Implementations — Ensure consistent, scalable delivery of GTI solutions with minimal post-go-live defects or escalations
- Strengthen Integration Execution — Achieve seamless coordination with third-party integration teams, meeting agreed scope, timelines, and technical requirements
- Standardize Delivery Excellence — Contribute to reusable frameworks, documentation, and governance models adopted across the GTI implementation team
- Enable Customer Self-Sufficiency — Design onboarding, architecture, and training approaches that reduce dependency on post-launch support
- Improve Operational Efficiency — Identify and implement process improvements that reduce rework, increase traceability, and optimize DevOps and release governance workflows
Skills & Competencies — How The Work Gets Done
Technical & Functional Expertise
- 5-7 years experience leading enterprise SaaS implementations and ERP/CRM integrations (SAP S/4 HANA, Oracle Fusion, Salesforce)
- Strong hands-on knowledge of API architectures (REST, SOAP, SFTP) and integration design patterns
- Familiarity with global trade compliance systems (e.g., denied party screening, export processes) is an asset
- Experience coordinating third-party development or integration teams in complex delivery environments
Delivery & Execution
- Proven ability to manage multiple enterprise implementations with minimal oversight
- Strong project governance and Agile/Scrum execution experience (Jira, Azure DevOps, Freshservice)
- Experience leading UAT, multi-environment deployments, and hypercare phases
- Ability to translate technical complexity into clear plans for both technical and executive stakeholders
Stakeholder Leadership
- Trusted advisor mindset with the ability to influence senior client stakeholders
- Strong cross-functional collaboration across Product, Engineering, Infrastructure, and Compliance teams
- Clear, confident communicator in both technical and business contexts
Culture Add — TEAM Values
- Transparency: Communicates openly with clients and internal teams, proactively surfacing risks and trade-offs
- Excellence & Expertise: Brings deep domain knowledge and continuously improves delivery standards
- Accountability: Owns outcomes end-to-end, from discovery through post-go-live success
- Metric-Driven Results: Uses data to track progress, identify bottlenecks, and drive continuous improvement
What’s In It For You
- High-Impact Role: Lead complex, high-visibility implementations for global enterprise clients across aerospace, manufacturing, and defense sectors
- Strategic Exposure: Partner closely with senior stakeholders internally and externally, influencing product direction and client success
- Growth & Scope Expansion: Opportunity to shape delivery frameworks, mentor others, and expand into broader leadership responsibilities over time
- Collaborative Environment: Work cross-functionally with experienced teams in Product, Engineering, and Compliance in a fast-paced, solution-oriented culture
- Modern Tools & Technologies: Engage with leading integration technologies, enterprise platforms, and DevOps tooling
- Autonomy & Ownership: Operate with a high degree of independence while being supported by a globally distributed, expert team
Key Skills/Competency
- Senior Implementation Consultant
- SaaS Implementations
- ERP/CRM Integrations
- API Architecture
- Global Trade Compliance
- Project Governance
- Agile/Scrum
- Stakeholder Management
- Cross-functional Collaboration
- Client Relationship Management
Skills & topics
- Implementation Consultant
- SaaS
- ERP
- CRM
- Integration
- API
- Global Trade
- Logistics
- Supply Chain
- Project Management
- Agile
- Scrum
- Consulting
- SAP
- Oracle
- Salesforce
How to get hired
- Tailor your resume: Highlight 5-7 years of enterprise SaaS implementation and ERP/CRM integration experience. Emphasize API architecture knowledge and Agile/Scrum methodologies.
- Craft a compelling cover letter: Showcase your trusted advisor mindset and ability to influence senior stakeholders. Align your experience with Descartes' TEAM values: Transparency, Excellence, Accountability, and Metric-Driven Results.
- Prepare for interviews: Be ready to discuss complex implementation scenarios, stakeholder management, and your experience with global trade compliance. Demonstrate your understanding of Descartes' logistics and supply chain solutions.
- Network and research: Understand Descartes' position as a global leader and their commitment to sustainability. Connect with current employees on LinkedIn to gain insights into the company culture and the Senior Implementation Consultant role.
- Apply strategically: Even if you don't meet 100% of qualifications, if 70% align and Descartes' mission resonates, apply. Highlight your potential and eagerness to learn.
Technical preparation
Master enterprise SaaS implementation and ERP/CRM integration.,Deepen API architecture knowledge (REST, SOAP, SFTP).,Familiarize with global trade compliance systems.,Practice Agile/Scrum methodologies and tools.
Behavioral questions
Describe a complex client integration you managed.,How do you build trust with senior stakeholders?,Share an experience driving continuous improvement.,How do you handle project risks and trade-offs?
Frequently asked questions
- What are the key responsibilities of a Senior Implementation Consultant at Descartes Systems Group?
- As a Senior Implementation Consultant at Descartes, you will be responsible for leading complex enterprise SaaS deployments, ensuring timely and value-driven implementations. This includes bridging strategy and execution, managing integrations with client ERP and CRM systems, driving client confidence and retention, and contributing to the standardization of delivery excellence within the Global Trade Intelligence (GTI) team.
- What technical skills are essential for the Senior Implementation Consultant role at Descartes?
- Essential technical skills include 5-7 years of experience in enterprise SaaS implementations and ERP/CRM integrations (like SAP S/4 HANA, Oracle Fusion, Salesforce). Strong hands-on knowledge of API architectures (REST, SOAP, SFTP) and integration design patterns is crucial. Familiarity with global trade compliance systems is a plus.
- How does Descartes Systems Group support career growth for Senior Implementation Consultants?
- Descartes offers significant growth opportunities. As a Senior Implementation Consultant, you can shape delivery frameworks, mentor other team members, and potentially expand into broader leadership responsibilities. The company fosters a collaborative environment with exposure to modern tools and technologies, supporting autonomy and ownership.
- What is the typical project timeline for an enterprise implementation at Descartes?
- The goal is to accelerate time-to-value, with a focus on reducing average enterprise implementation timelines and achieving on-time go-lives within 12-18 months for assigned projects. This requires strong project governance and efficient execution.
- How does Descartes Systems Group leverage technology in its hiring process for the Senior Implementation Consultant position?
- Descartes conducts a mix of in-person and virtual interviews. Virtual interviews are recorded and transcribed, and AI tools may be used for notetaking and summarization to support the hiring team. However, AI tools are not used for decision-making purposes in the recruitment process.
- What is the company culture like at Descartes Systems Group for a Senior Implementation Consultant?
- Descartes fosters a TEAM culture: Transparency, Excellence & Expertise, Accountability, and Metric-Driven Results. They are entrepreneurial, hardworking problem solvers who value collaboration, work-life balance, and giving every employee a voice. They also have a strong commitment to environmental responsibility.
- What kind of clients will a Senior Implementation Consultant at Descartes Systems Group work with?
- You will lead high-visibility implementations for global enterprise clients across various sectors, including aerospace, manufacturing, and defense. These are complex projects where you will act as a trusted advisor.
- Is remote work an option for the Senior Implementation Consultant role at Descartes Systems Group?
- The job description mentions remote and flexible work hours as part of their offerings. While Descartes has offices worldwide, the specific work arrangement for this role (on-site, hybrid, or remote) would likely be discussed during the hiring process, but flexibility is indicated.