UX Researcher

UX Researcher at DEPT®

DEPT® is a Growth Invention company dedicated to accelerating the growth of the world's most ambitious brands. Operating at the intersection of technology and marketing, our team of over 4,000 specialists delivers innovative growth services across various domains including Brand & Media, Experience, Commerce, CRM, and Technology & Data. With a 50|50 split between tech and marketing, we are partner-led and continuously evolving. Our prestigious client roster includes Google, Lufthansa, Meta, eBay, and OpenAI. We are proud to have been certified B Corp and Climate Neutral since 2021.

This 2-year Fixed Term Contract role is based in Dublin with a hybrid work arrangement, and is situated within our Experience & Engineering team in Ireland. You will be seconded to one of our key clients in the health services sector. We pride ourselves on combining future-ready technical solutions with beautiful design expertise to craft exceptional and engaging digital experiences that cultivate lasting client relationships.

Job Purpose

The core purpose of the UX Researcher role is to:

• Deliver UX research projects focused on identifying, evaluating, and designing digital interventions to encourage healthy behaviors.
• Collaborate effectively with both internal and external partners on complex projects.
• Apply a diverse range of user research and design methods, understanding when and how to implement them appropriately.
• Plan and facilitate consultations and engagements with patients, the public, and advocacy groups, ensuring their involvement in the design process.
• Utilize rapid prototyping methods to support evidence-based design development.
• Effectively manage research participants to ensure high-quality research engagements.
• Communicate research findings clearly and concisely, enabling colleagues to make informed decisions.
• Champion evidence-based design decisions throughout the project lifecycle.
• Conduct usability testing with diverse user groups to gather comprehensive feedback.
• Ensure feedback is sourced, analyzed, and actioned appropriately and effectively.
• Contribute to the continuous improvement of HSE products and services.
• Perform User Acceptance Testing (UAT) and QA third-party deliverables against established standards and protocols.
• Advocate for inclusive, accessible, and sustainable design across all products and services.
• Liaise with developers, content, social teams, and internal clients throughout the design process.
• Maintain a service-user and client-focused approach, understanding the Health Services’ fundamental role, purpose, structure, and strategic goals.
• Contribute actively as part of a high-functioning team, managing concurrent projects and competing priorities.
• Work collaboratively with colleagues from the wider Communications Division, other HSE Divisions, and external agency collaborators.

What You'll Bring

Qualifications and/or Experience

• 5-7 years of experience working in a UX role.
• Comprehensive understanding and hands-on experience of the entire end-to-end design process, from discovery to delivery.
• In-depth, practical knowledge of various UX design and research methods.
• Proven experience delivering in-person and remote moderated tests, as well as user and stakeholder interviews.
• Experience in developing and executing detailed research plans.
• Experience planning and facilitating in-person and online engagements, including focus groups and co-design sessions.
• The ability to develop appropriate user research strategies tailored to specific project needs.
• A strong ability to articulate and advocate for user research in an understandable way to non-research audiences.
• Experience working with multidisciplinary teams to integrate research findings.
• Experience collaborating effectively in a dynamic agile environment.
• Possess the necessary knowledge and ability, including a high standard of suitability and management capability, for the proper discharge of duties.

Skills, Competencies And/or Knowledge

Communications & Interpersonal Skills

• Effective verbal communication skills, capable of delivering complex information clearly, concisely, and confidently.
• Excellent written communication skills, including the ability to convey research processes and outcomes to a wide range of stakeholders.
• Strong communication and interpersonal skills for effective interaction with diverse stakeholders.

Planning & Organising and Delivery of Results

• Ability to successfully manage multiple projects and work activities concurrently, utilizing appropriate methodologies and assigning tasks as needed to meet strict deadlines.
• Ability to proactively identify areas for improvement and develop practical solutions for implementation.
• Capacity to embrace change and adapt local work practices, finding practical ways to implement policies and ensuring team understanding.
• Ability to use resources effectively, challenging processes to improve efficiencies where appropriate.

Evaluating Information, Problem Solving & Decision Making

• Excellent analytical, problem-solving, and decision-making skills.
• Ability to quickly grasp and understand complex issues and their impact on service delivery.
• Confidence in explaining the rationale behind decisions, even when faced with opposition.
• Ability to make sound decisions with well-reasoned justification and know when to be flexible.
• Demonstrates initiative in the resolution of complex issues.

Teamwork & Leadership Skills:

• Ability to build and maintain relationships with colleagues and other stakeholders, achieving results through collaborative working.
• Ability to work both independently and collaboratively within dynamic team and multi-stakeholder environments.
• Ability to lead teams by example, coaching and supporting individuals as required.
• Ability to address performance issues as they arise.
• Flexibility, adaptability, and openness to working effectively in a changing environment.

Commitment to a Quality Service

• Demonstrated interest in design for public health and public service.
• Commitment to human-centered design principles.
• Curiosity and dedication to continuous knowledge development.
• Commitment and contribution to a strong team culture.
• Evidence of incorporating service user needs into service delivery.
• Evidence of practicing and promoting a strong focus on delivering high-quality customer service for internal and external customers.
• Evidence of setting high standards of performance for self and others, ensuring accurate attention to detail and consistent adherence to procedures and current standards.

We Offer:

• A flexible, hybrid working policy.
• 26 days holiday (inclusive of 5 compulsory days) plus bank holidays.
• Cycle to Work Scheme.
• Pension scheme.
• EAP and Wellbeing Scheme.
• A strong reputation for positive impact: DEPT® has been a Certified B Corp® since 2021 and recognized as ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients: Opportunity to work with clients of all sizes and industries, celebrating successes collaboratively.
• Opportunity for growth: We support your professional development through training, certifications, and skill enhancement.
• Global annual DEPT® Cares Month: Employees donate skills to support local charities.

Why DEPT®?

We are a Growth Invention company, empowering the world's most ambitious brands to achieve faster growth. Operating at the intersection of technology and marketing, we pioneer new ideas, act swiftly, and continuously push boundaries because stagnation isn't in our DNA.

We are drawn to curious, intentional, and innovative individuals. Our culture is built on three core values: better together, relentlessly curious, and get sh*t done. These values guide how we work, grow, and create meaningful impact.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real difference for our clients, our colleagues, and the world we're helping to shape.

Diversity, Equity & Inclusion

DEPT® is committed to creating an inclusive workplace where everyone has equal opportunities to thrive. We actively recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varied skills and perspectives.

If you're unsure whether you meet all qualifications, we encourage you to apply. Research indicates that women and underrepresented groups often hesitate to apply if they don't meet every requirement, even when they are well-qualified. We believe in providing everyone a fair chance.

We also invite you to discuss any reasonable adjustments we can make to support you throughout the recruitment process and your tenure with us. Learn more about our dedication to diversity, equity, and inclusion on our website.

Key skills/competency

• UX Research
• User Testing
• Design Methods
• Prototyping
• Agile Environment
• Stakeholder Management
• Data Analysis
• Inclusive Design
• Communication Skills
• Problem Solving