
Associate Director, Project Manager
DEPT® · United States
- Hybrid
- Full-time
- $119,750 / year
- United States
Job highlights
- Lead Adobe Experience Cloud implementation projects.
- Manage client engagements and stakeholder communication.
- Oversee project planning, scope, timelines, and resources.
- Drive revenue generation and customer satisfaction.
- Requires Adobe Experience Cloud and PM experience.
About the role
Associate Director, Project Manager, Adobe
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
The Role
The Associate Director, Project Manager, Adobe spearheads client-facing initiatives focused on implementing leading Experience Cloud solutions. This strategic role involves engagement at multiple levels with Internal Services, Sales teams, key customers, and Partners. Responsibilities include managing all facets of project planning: defining scope, creating detailed plans, measuring timelines, and allocating resources. The Manager works closely with the internal technical delivery teams throughout the hands-on implementation process. This position has a direct impact on revenue generation and requires continuous collaboration to ensure an exceptional Customer Experience. Success in this role hinges on the ability to multi-task, maintain proactive and efficient communication, escalate critical issues, and provide timely answers to clients.
What You'll Do
- Act as Lead Consultant on customer engagements that may involve multiple project teams from our client and customer organizations
- Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
- Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
- Manage all day-to-day administrative activities of a given project from inception to closure.
- Accurately forecast revenue, profitability, margins, bill rates and utilization across projects.
- Maintain regular communication with both the customer and internal teams and constantly manage customer expectations.
- Achieve customer satisfaction through successful delivery of defined project scope.
- Compile customer requests and deployment issues, to provide a feedback channel into our core products.
- Act as the central client point of contact throughout the life of the project
- Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice
- Provide oversight for services engagements to ensure adherence to governance standards and support customer success
- Coordinate escalations across multiple teams, including sales, services, and product organization
- Identifies partnership opportunities and capitalizes on “add-on” sales opportunities across projects.
What You Bring
- Must have experience with one or more Adobe Experience Cloud solutions – most preferred are AEM
- 5-7+ years experience as a project manager, including delivering enterprise-scale web applications or analytics implementations
- Experience in client facing project management in an agency or professional services environment
- Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
- Professional demeanor with a proven ability to lead diverse, multi-functional teams across an organization (e.g., within Adobe) and effectively communicate and influence senior client executives, including CMOs and CXOs.
- Expert in managing complex, high-traffic service launches and operations, demonstrating superb organizational skills and success in building and leading exceptional, often virtual, teams in ambiguous environments.
- Prior experience with the launch and operation of a highly available, high traffic internet or mobile service.
- Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.
- Solid understanding of custom software development processes and engagement methodologies. Practical experience in managing agile development projects is a plus.
- Ability to manage in an environment of ambiguity with diverse stakeholders.
- Ability to build strong relationships and generate opportunities for repeat business.
- Must be able to travel, up to 40-60%
- BS/BA Degree or equivalent experience
- Highly Desired: One of the following certifications: Project Management Professional, Agile, Certified ScrumMaster, PRINCE2, or equivalent
- Prior experience with Microsoft Dynamics and Workfront
What Do We Offer?
The anticipated hourly range for this position is $65 - $75. This is based on a 20-hour workweek and leveling. Keep in mind, we're flexible.
The anticipated salary range for this position is listed below. Salary is based on a range of factors that include relevant experience, expertise, physical location, and organizational impact. This is based on a 40-hour workweek and leveling. Keep in mind, we’re flexible.
US Remote Range
$94,500—$145,000 USD
We Support You Being You
DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.
DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.
We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.
Learn more about DEPT®
Diversity, Equity, & Inclusion
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
Key skills/competency
- Project Management
- Adobe Experience Cloud
- Client-facing consulting
- Agile methodologies
- Scope management
- Resource allocation
- Revenue forecasting
- Stakeholder communication
- Team leadership
- Customer satisfaction
Skills & topics
- Project Manager
- Associate Director
- Adobe Experience Manager
- AEM
- Adobe Experience Cloud
- Client-facing
- Consulting
- Agile
- Web Applications
- Analytics Implementation
- Growth
- Technology
- Marketing
- US Remote
How to get hired
- Tailor your resume: Highlight Adobe Experience Cloud solutions and project management achievements.
- Showcase client-facing experience: Emphasize agency or professional services project delivery.
- Demonstrate leadership: Provide examples of managing diverse, multi-functional teams.
- Quantify achievements: Use data to show impact on revenue and customer satisfaction.
- Prepare for behavioral questions: Discuss handling ambiguity and influencing senior executives.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for an Associate Director, Project Manager, Adobe at DEPT®?
- The anticipated salary range for this position at DEPT® is $94,500—$145,000 USD annually, based on a 40-hour workweek and relevant factors like experience and location. DEPT® is flexible with compensation.
- Is this Associate Director, Project Manager, Adobe role remote?
- Yes, this Associate Director, Project Manager, Adobe role is a US Remote position, offering flexibility for candidates across the United States.
- What are the key Adobe Experience Cloud solutions mentioned for this role?
- The key Adobe Experience Cloud solutions for this Associate Director, Project Manager, Adobe role are AEM (Adobe Experience Manager), with AEP (Adobe Experience Platform) also being highly preferred.
- What experience is required for the Associate Director, Project Manager, Adobe position?
- This role requires 5-7+ years of project management experience, including enterprise-scale web applications or analytics implementations, and experience with Adobe Experience Cloud solutions, particularly AEM.
- Does DEPT® require specific project management certifications for this role?
- While not strictly required, DEPT® highly desires certifications such as Project Management Professional (PMP), Agile, Certified ScrumMaster (CSM), or PRINCE2 for the Associate Director, Project Manager, Adobe role.
- What is the expected travel percentage for this Associate Director, Project Manager, Adobe job?
- The Associate Director, Project Manager, Adobe role requires travel up to 40-60%, indicating a significant client-facing component to the position.
- How does DEPT® support diversity and inclusion in its hiring process for the Associate Director, Project Manager, Adobe role?
- DEPT® is committed to an inclusive and barrier-free recruitment process, encouraging applications from all backgrounds and offering accommodations. They actively encourage individuals who may not meet every qualification to apply.
- What is DEPT®'s company culture like for an Associate Director, Project Manager, Adobe?
- DEPT® fosters a culture of Growth Invention, valuing curiosity, collaboration, and action, guided by values of 'better together,' 'relentlessly curious,' and 'get sh*t done'.