Senior Product Owner

Senior Product Owner

Join Delta’s Airport Customer Service Tools & Technology Team at the Delta Technology Hub. You will be focused on Infor WFM, playing a critical role in supporting and enhancing the application, MyDeltaDay. MyDeltaDay is used by 40,000 Airport Customer Service employees to manage their shift schedule. We are looking for a proactive and technically skilled professional to lead application support, configuration, and integration.

Successful candidates must be able to operate with minimal supervision and translate conceptual ideas into actionable plans. They will:

• Lead full lifecycle system enhancements, support and maintenance
• Manage incidents and problem resolution using ITSM tools like ServiceNow
• Translate business needs into functional and technical design specifications
• Configure and test Infor WFM
• Collaborate with cross-functional teams to ensure success
• Perform troubleshooting using hyper-find queries, genies and reports
• Maintain DEV Environments and support user acceptance testing
• Create and update documentation including design specs, test cases, and training materials
• Coordinate application upgrades and ensure compliance
• Act as a liaison between internal stakeholders and technical teams

Minimum Qualifications

• Bachelor’s or master’s degree in information systems or human resource management
• 4+ years of application support experience with Infor WFM
• Strong understanding of Infor WFM configuration, data structures, and integrations
• Experience with SQL, Java-GTH/J2EE, Groovy scripting and Cognos Reporting (e.g., Kiro or similar) to support rapid prototyping, workflow simulation, and collaboration with engineering teams
• Proven ability to manage and understand complex pay rules, scheduling and mobility features
• Strong analytic and problem-solving skills
• Strong understanding of agile practices and principles, with a certification in Agile methodology preferred.
• Excellent collaboration, self-leadership, and stakeholder management skills to work with diverse teams and stakeholder groups.
• Excellent communication and engagement capabilities
• Ability to work in virtual teams and manage competing priorities

Behavioral Competencies

• Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
• Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
• Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
• Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
• Inquisitive to understand customer and business expectations while creating value addition on technical solutions.

Preferred Qualifications

• Infor WFM Certification
• Experience with Infor WFM Cloud and latest versions (2024.11+)
• Technical experience with Workbrain API extensions and customizations
• Experience with other Time and Attendance Systems
• Proficiency in MS Office (Word, PowerPoint, Visio)

About Delta Air Lines

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service. Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program. For more information, please visit www.deltatechhub.com

Why join?

• Technology is a key enabler of the differentiated services that Delta provides.
• At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs – exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Benefits include: Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

Key skills/competency

• Infor WFM
• Product Owner
• Agile Methodologies
• Application Support
• System Enhancements
• ITSM Tools
• SQL
• Java-GTH/J2EE
• Groovy Scripting
• Cognos Reporting