Manager, Consumer and Individual Sales

@ Delta Dental Of Idaho

About Delta Dental Of Idaho

Culture rules at Delta Dental. It's key to our becoming the leading dental benefits carrier in the state, reaching over 500,000 Idahoans with our dental plans and community outreach programs. We're small on ego and big on grins. You'll see us involved in community events and daily reminders like "Did you make someone smile today?" Our employees have the opportunity to make a difference in people's lives while working in an environment full of challenge, collaboration, flexibility, and industry-leading growth potential.

Job Overview: Manager, Consumer and Individual Sales

The Manager – Consumer & Individual Sales is responsible for our individual direct-to-consumer sales channels, broker relations and development. You will oversee individual new sales, retention, and distribution partnerships statewide while supervising two inside sales representatives in a call center environment.

Essential Functions

• Achieve annual sales and retention goals for the Individual Plan category.
• Develop, mentor, and train the call center inside sales team (2 direct reports).
• Manage escalations and provide backup support during peak demand and PTO absences.
• Lead relationship building with individual segment-focused brokers and partners such as Select Health, Your Health Idaho, and PERSI.
• Analyze data, report sales activities and metrics, and support marketing decisions with competitive information.
• Enhance Delta Dental's brand presence through community engagement and event participation.
• Conduct product training for brokers and new team members on individual plans and commission policies.
• Develop subject matter expertise with Delta Dental’s proprietary ProClaim system.
• Exhibit commitment to the organization’s mission, core values, code of ethics, and compliance standards.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• High school diploma required; college degree preferred.
• Minimum 3 years’ experience in health insurance sales or account management.
• Call center experience is preferred.
• Proven management and leadership experience.
• Strong collaboration and project coordination skills.
• Proficiency in computer technology and mainstream software tools (Microsoft Office, Teams, Zoom).
• Excellent written and verbal communication skills with strong negotiation abilities.
• Ability to work under pressure and handle multiple tasks and deadlines.
• Willingness to travel in-state regularly with some overnight stays.
• Must obtain an Idaho producer license in Health & Disability within 30 days of employment.

Physical and Mental Requirements

This role involves continuous sitting/standing, repetitive hand motions, and requires strong comprehension, organization, reasoning, and communication skills.

Benefits

• Medical, dental, and vision coverage
• 401K with up to 6% company contribution
• Generous PTO and up to 9 paid holidays
• Community Service Time
• Flexible schedule and half day Fridays
• Tuition and continuing education reimbursement
• Casual dress code and more

Our Culture

Delta Dental Of Idaho provides a positive workplace with respect, accountability, and a commitment to our mission and core values through everyday actions and community engagement.

Key Skills/Competency

Manager, Consumer and Individual Sales; Sales; Retention; Call Center; Broker Relations; Data Analysis; Training; Community Engagement; ProClaim; Leadership