ServiceNow HRSD Manager
Deloitte · Austin, TX
- On site
- Full-time
- $141,200 / year
- Austin, TX
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Job highlights
- Lead ServiceNow HRSD design and implementation.
- Collaborate with functional and technical teams.
- Develop HRSD implementation plans.
- Oversee solution delivery and project workstreams.
- Manage tasks in a fast-paced environment.
About the role
Job Description
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
Recruiting for this role ends on 6/19/2026.
Work you'll do:
As a Manager on the ServiceNow HRSD team, you will be responsible for:
- Leading the design and implementation of ServiceNow HRSD solutions using Deloitte's agile deployment methodology
- Collaborating with functional and technical teams to facilitate requirements gathering, sprint design sessions, and solution planning for ServiceNow HRSD applications
- Developing implementation plans for HRSD deployments, including milestones, scope, budget, and high-level solution architecture
- Creating user journeys and user stories to support the design and configuration of Case Management, Journeys, Knowledge Management and AI/Virtual Agent capabilities
- Overseeing solution delivery activities, including workshops, testing, defect resolution, and deployment support.
- Managing project workstreams by coordinating with cross-functional stakeholders, tracking progress against timelines, and identifying and mitigating delivery risks early
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The Team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Our ServiceNow HRSD Team is dedicated to delivering solutions that help clients transform their HR practices and driving significant cost savings, increased efficiency, a stronger competitive advantage, and an improved employee experience.
Required Qualifications:
- Bachelor's degree
- 6+ years of experience implementing or optimizing ServiceNow HRSD solutions
- 3+ years of experience in the delivery and implementation of at least one ServiceNow HRSD core module
- Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred Qualifications:
- Project management experience
- Big 4 consulting experience
- Experience designing and/or implementing an HR shared service center (supported SSC design/launch for 1,000+ employees and/or multiple regions; defining service catalog, tiering (L0-L3), and SLAs/XLAs)
- Experience developing implementation plans in ServiceNow (created detailed plans/work breakdowns for 2+ ServiceNow releases covering design/build/test/cutover/hypercare; including UAT and integration milestones)
- Experience with a full HRSD suite implementation (delivered 1+ end-to-end HR Service Delivery (HRSD) implementation including Case & Knowledge Management, Employee Center/Portal, HR Catalog/Workflows, and go-live stabilization)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $141,200 to $278,300.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Key skills/competency
- ServiceNow HRSD
- HR Strategy
- Technology Implementation
- Agile Deployment
- Case Management
- Knowledge Management
- Virtual Agent
- Project Management
- Consulting
- Team Leadership
Skills & topics
- ServiceNow HRSD
- HR Technology
- HR Transformation
- Consulting
- Project Management
- Agile
- Case Management
- Knowledge Management
- Virtual Agent
- Employee Experience
- Deloitte
- Manager
- Implementation
- Optimization
- ServiceNow Platform
How to get hired
- Tailor your resume: Highlight ServiceNow HRSD experience and project management skills.
- Showcase consulting expertise: Emphasize Big 4 or similar consulting experience in your application.
- Quantify achievements: Use data to demonstrate impact in HR shared service center implementations.
- Prepare for technical and behavioral interviews: Practice discussing ServiceNow HRSD module configurations and leadership scenarios.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a ServiceNow HRSD Manager at Deloitte?
- As a ServiceNow HRSD Manager at Deloitte, your key responsibilities include leading the design and implementation of ServiceNow HRSD solutions, collaborating with cross-functional teams for requirements gathering and solution planning, developing comprehensive implementation plans, creating user journeys and stories for various HRSD capabilities, and overseeing all solution delivery activities. You will also manage project workstreams, ensuring progress against timelines and mitigating risks.
- What experience is required for the ServiceNow HRSD Manager role at Deloitte?
- The required qualifications for this ServiceNow HRSD Manager position at Deloitte include a Bachelor's degree, 6+ years of experience in implementing or optimizing ServiceNow HRSD solutions, and at least 3 years of experience in delivering and implementing core ServiceNow HRSD modules. Ability to travel up to 50% is also necessary.
- What preferred qualifications will make a candidate stand out for the ServiceNow HRSD Manager position?
- Preferred qualifications that will make a candidate stand out include project management experience, Big 4 consulting experience, experience designing and implementing HR shared service centers (supporting 1,000+ employees or multiple regions), developing detailed ServiceNow implementation plans for multiple releases, and experience with a full HRSD suite implementation including Case & Knowledge Management, Employee Center/Portal, and HR Catalog/Workflows.
- What is the salary range for the ServiceNow HRSD Manager role at Deloitte?
- The estimated salary range for the ServiceNow HRSD Manager role at Deloitte is $141,200 to $278,300 annually. This range is a reasonable estimate and actual compensation will depend on various factors, including individual skills, experience, and business needs.
- How does Deloitte approach compensation for managers like the ServiceNow HRSD Manager?
- Deloitte's compensation decisions for managers are based on a wide range of factors including skill sets, experience, training, licensure, certifications, and business/organizational needs. It is not typical for an individual to be hired at or near the top of the stated range, and compensation is determined on a case-by-case basis.
- What is the work arrangement for the ServiceNow HRSD Manager role?
- The job description mentions an ability to travel 0-50% on average, indicating a flexible work arrangement that likely includes a mix of remote and on-site work, depending on client needs and project phases. While not explicitly stated as remote or hybrid, the travel requirement suggests a need for on-site presence at client locations.