ServiceNow Consultant

ServiceNow Consultant at Deloitte

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Learn from deep subject matter experts through mentoring and on the job coaching.

What will your typical day look like?

As a ServiceNow Consultant, your role will be pivotal in driving significant enhancements and innovations to our platform, thereby empowering our Canadian firm's operations. You will be operating within a highly collaborative setting, utilizing specialized tools that facilitate seamless virtual interaction across diverse locations and time zones.

Our aim is to empower existing practice dedicated to ServiceNow, staffed by a team committed to innovation. We are seeking individuals who resonate with this vision and are eager to contribute to the development of a ServiceNow platform that optimizes our business operations to the fullest extent possible.

In this role, your typical day will be marked by:

• Spearheading impactful improvements to the ServiceNow platform, thereby enriching user experience and enhancing operational efficiency.
• Collaborating within a virtual environment, using specialized tools to effectively liaise with colleagues across multiple locations and time zones.
• Contributing to the establishment of a new ServiceNow practice, working in synergy with a team that values innovation and is passionate about leveraging the platform to its full potential.
• Actively participating in the continuous evolution of our ServiceNow platform, ensuring it is an enabler for our business in every possible way.

As a Consultant on the Canadian ServiceNow Team:

• You will act as a trusted advisor to business stakeholders.
• You will work directly with the product team and stakeholders to gather information and synthesize findings into business requirements and design.
• You will assist your project manager or scrum master by providing updates on project processes and deliverables.
• Where appropriate, you can be hands-on and perform platform configuration as required.
• You are well versed with the technology best practices of ServiceNow and will use this knowledge to participate in and support cross-technology improvement initiatives.

About The Team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Required:

• A bachelor’s degree or relevant industry experience.
• 3+ years of experience in eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution.
• Experience with ServiceNow Configurations for at least 1-2 large/complex application development projects end to end.
• Experience with at least 1 of following areas of the ServiceNow platform: ITSM (IT Service Management), SPM (Strategic Portfolio Management), CSM (Customer Service Management), HRSD (HR Service Delivery), LSD (Legal Service Delivery), ITAM (IT Asset Management), IT Operations Management (ITOM), Virtual Agent, NowAssist.
• The ability and willingness to be hands-on with the platform as necessary to ensure group success.
• Experience in Agile methodology (SAFe/Scrum) and working with global teams.
• ServiceNow CSA certification is a must.

Preferred:

• Robust knowledge on ITIL or talent functions.
• Experience in a multinational organization.
• NowAssist or Agentic AI experience is a definite plus.

Total Rewards

The salary range for this position is $64,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days off for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Key skills/competency

• ServiceNow
• ITSM
• Agile Methodology
• Business Requirements Elicitation
• Platform Configuration
• Stakeholder Management
• Operational Efficiency
• ITIL
• NowAssist
• Virtual Agent