Senior End User Technology Engineer

Senior End User Technology Engineer at Deloitte

We are seeking a Senior End User Technology Engineer to join our ITS team based in Sydney. This is a full-time opportunity to play a key role in designing, enhancing and securing Deloitte’s end-user computing environment. You’ll help drive automation, modern endpoint management and workplace transformation initiatives that directly impact the experience of our people across the firm.

What will your typical day look like?

Day to day you will be designing, deploying and managing enterprise desktop and laptop environments across Windows 11 and macOS. You’ll work closely with the broader End User Technology team to automate device provisioning, optimise system performance and continuously uplift security controls across the environment.

In this role, you’ll act as a senior escalation point for complex endpoint issues, mentor junior engineers and contribute to major initiatives such as OS upgrades, hardware refresh programs and modern cloud-based management implementations. You’ll also identify opportunities to automate manual processes, implement self-service solutions and continuously improve the end-user experience.

About The Team

Deloitte’s ITS team enables secure, modern and high-performing workplace technology experiences for our people nationally. The End User Technology team is responsible for shaping and maintaining Deloitte’s endpoint strategy, balancing innovation with operational excellence.

You’ll join a collaborative, forward-thinking team that values technical expertise, automation, continuous improvement and delivering a seamless digital experience across the firm.

Enough About Us, Let’s Talk About You.

• 5+ years of experience in desktop engineering, IT support or endpoint management within a large enterprise environment
• Experience deploying and managing macOS environments at scale using JAMF
• Experience managing Windows modern workplace environments using Intune, Autopilot and/or SCCM
• Strong knowledge of endpoint management and MDM solutions
• Strong scripting skills (PowerShell, Bash, Python) to automate deployments and configurations
• Experience implementing endpoint security controls (e.g. BitLocker, Defender ATP or similar tools)
• Understanding of networking fundamentals (TCP/IP, DNS, VPN, Wi-Fi troubleshooting)
• Experience acting as a senior escalation point and mentoring junior team members
• Strong problem-solving skills with the ability to work independently in a fast-paced environment
• Certifications such as JAMF Certified Admin, Microsoft Modern Desktop Administrator Associate, Apple Certified Support Professional (ACSP) or ITIL Foundation are highly regarded.

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong.

We support flexibility and choice. We encourage you to find the right balance between connecting in person with your clients and teams and meeting your own personal needs.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package.

Next Steps

Sound like the sort of role for you? Apply now, we’d love to hear from you!

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.

Key skills/competency

• Endpoint Management
• Windows 11
• macOS
• JAMF
• Intune
• Automation
• Scripting (PowerShell, Python)
• Security Controls
• Troubleshooting
• MDM Solutions