Senior Consultant, Communications

Senior Consultant, Communications at Deloitte

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians. By living our Purpose, we will make an impact that matters.

Have many careers in one Firm. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness. Learn from deep subject matter experts through mentoring and on the job coaching.

Summary

Are you passionate about driving digital transformation and helping teams adapt to new technologies? As an EUC Communications Resource within our End User Computing (EUC) team, you will play a critical role in enabling employees to embrace and maximize the value of digital tools and solutions. You will be responsible for developing effective communication strategies, leading change management initiatives, and ensuring a smooth transition for end users as they adopt new technologies.

What will your typical day look like?

• Develop clear and concise communication materials to support end-user initiatives, ensuring messaging is tailored and impactful.
• Establish and manage feedback loops to gather employee input on digital tools, using insights to drive continuous improvement.
• Perform regular communication updates across multiple channels, including email, intranet, meetings, and digital signage.
• Provide ongoing support and guidance to employees through communication campaigns and adoption sessions as they transition to new technologies.
• Develop and implement comprehensive change management plans to lead the digital adoption program, ensuring effective communication, stakeholder engagement, and successful adoption of new processes and technologies.
• Manage and continuously update user-facing documentation for EUC, ensuring resources are accurate and accessible.
• Deliver and support in-person training sessions to promote the adoption of digital solutions and enhance user understanding.
• Develop and maintain intranet site code using HTML, CSS, and modern web tools, following best practices and collaborating on design.

About The Team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.

About You

You are someone with these required skills, experience and qualifications:

• Strong experience in communications, change management, or digital adoption within a large organization.
• Excellent written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Proven track record of designing and executing communication strategies for technology initiatives.
• Experience with feedback collection and using insights to drive improvements.
• Demonstrated ability to facilitate training and support sessions for end users.
• A collaborative mindset, with a passion for supporting others through change.
• Familiarity with end user computing environments and digital workplace tools is an asset.

Total Rewards

The salary range for this position is $72,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Key skills/competency

• Communications Strategy
• Change Management
• Digital Adoption
• Stakeholder Engagement
• Content Creation
• User Training
• Feedback Analysis
• Documentation Management
• Intranet Development
• HTML/CSS