IT Application Specialist
Deloitte · Budapest, Budapest, Hungary
- On site
- Full-time
- $75,000 / year
- Budapest, Budapest, Hungary
Job highlights
- Support SAP HCM applications in a multinational company.
- Analyze and resolve IT incidents and service requests.
- Collaborate with stakeholders for issue resolution.
- Maintain system documentation and knowledge base articles.
- Work in a hybrid model with professional development.
About the role
IT Application Specialist - SAP HCM
Deloitte is seeking an IT Application Specialist with a focus on SAP HCM to join their OneIT team. This role involves providing day-to-day application support, troubleshooting, and ensuring the stability and compliance of HR systems.
Who we are looking for
- 1–2 years of experience supporting enterprise IT applications (application support, system administration, or development).
- Alternatively, prior experience in an IT support role with ticket handling and customer interaction.
- Experience with SAP ERP, preferably SAP HCM, is considered an advantage.
- Bachelor’s degree or equivalent practical experience.
- Proven experience working with functional, technical, and testing documentation.
- Strong analytical and problem-solving skills, with the ability to investigate issues across integrated systems.
- Excellent collaboration and interpersonal skills, with a service-oriented and client-centric mindset.
- Strong verbal and written communication skills in English.
- Commitment to quality, reliability, and continuous improvement in line with Deloitte OneIT standards.
Nice to have:
- Experience in a shared services or global IT support environment.
- Exposure to HR systems integration, interfaces, or data reconciliation processes.
- Familiarity with ITSM / ticketing tools (e.g., ServiceNow or similar).
- Basic understanding of SAP HCM modules (e.g., Personnel Administration, Organizational Management, Payroll integrations).
- Experience supporting or participating in IT projects, system upgrades, or process improvements.
- Interest in developing deeper expertise in HR IT applications and enterprise systems.
Your future role
- Provide day-to-day application support for SAP HCM within the Deloitte HR systems landscape, working according to priorities defined by the ticketing solution.
- Analyze, troubleshoot, and resolve incidents and service requests in collaboration with internal customers, senior consultants, and other subject matter experts.
- Communicate effectively with internal stakeholders to clarify requirements, provide status updates, and ensure timely resolution of issues.
- Create, maintain, and continuously improve system documentation and knowledge base articles across supported modules and processes.
- Execute operational and technical procedures, including daily, weekly, monthly, and annual system checks to ensure system stability and compliance.
- Monitor and support cross-system interfaces, ensuring data accuracy, consistency, and overall HR data quality.
- Support reporting and data analysis activities, contributing to reliable insights and operational transparency.
- Proactively identify improvement opportunities in support processes and contribute to operational excellence initiatives.
What we offer
- Stable job in a multinational company based on an employment contract.
- Working in a flexible hybrid model - partially from home and the office.
- Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms).
- Structured onboarding process and Buddy program for new joiners.
- Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion.
Selection process
Apply and create your future with us!
If your resume is of interest to us, the recruitment will consist of several stages:
- Short online interview with Recruiter.
- Interview/s with member/s of the team.
Key skills/competency
- SAP HCM
- Application Support
- System Administration
- Troubleshooting
- ITSM Tools
- ServiceNow
- HR Systems
- Documentation
- Problem-Solving
- Communication
Skills & topics
- IT Application Specialist
- SAP HCM
- Application Support
- System Administration
- Troubleshooting
- ITSM
- ServiceNow
- HR Systems
- Deloitte
- Hybrid
How to get hired
- Tailor your resume: Highlight your 1-2 years of IT application support experience, SAP ERP or SAP HCM knowledge, and problem-solving skills.
- Showcase your collaboration: Emphasize your interpersonal and communication skills, especially client-centric approaches, in your application.
- Prepare for interviews: Be ready to discuss your experience with troubleshooting integrated systems and supporting HR applications.
- Understand Deloitte's culture: Research Deloitte's OneIT standards, focus on well-being, diversity, and inclusion to align with their values.
- Highlight project experience: If you have experience with IT projects or system upgrades, make sure to include it prominently.
Technical preparation
Master SAP HCM module functionalities.,Practice troubleshooting integrated systems.,Familiarize with ticketing tools like ServiceNow.,Review IT system documentation best practices.
Behavioral questions
Describe a complex system issue you resolved.,How do you handle conflicting stakeholder priorities?,Give an example of continuous improvement you implemented.,How do you ensure client-centric service delivery?
Frequently asked questions
- What are the primary responsibilities of an IT Application Specialist at Deloitte?
- The primary responsibilities include providing day-to-day application support for SAP HCM, analyzing and resolving incidents and service requests, collaborating with internal customers and subject matter experts, maintaining system documentation, and executing operational procedures to ensure system stability and compliance.
- What is the required experience for this IT Application Specialist role at Deloitte?
- We are looking for candidates with 1-2 years of experience supporting enterprise IT applications, such as application support, system administration, or development. Alternatively, experience in an IT support role with ticket handling and customer interaction is accepted. Experience with SAP ERP, preferably SAP HCM, is a strong advantage.
- Is SAP HCM experience mandatory for this role?
- While experience with SAP ERP, and preferably SAP HCM, is considered an advantage and highly beneficial for this IT Application Specialist role, it is not strictly mandatory if you possess strong foundational IT support and analytical skills. However, it significantly strengthens your application.
- What is the work arrangement for the IT Application Specialist position at Deloitte?
- This position offers a flexible hybrid work model, allowing you to work partially from home and partially from the office, providing a good work-life balance within a stable multinational company environment.
- What kind of professional development opportunities are available for an IT Application Specialist at Deloitte?
- Deloitte offers great opportunities for professional development, including an individual training plan, soft skills and technical training, and access to modern training platforms, supporting your growth in HR IT applications and enterprise systems.
- How does Deloitte ensure a smooth onboarding process for new IT Application Specialists?
- Deloitte provides a structured onboarding process and a Buddy program specifically designed for new joiners. This ensures you receive the necessary support and integration into the team and company culture from day one.
- What is the selection process for the IT Application Specialist role at Deloitte?
- The selection process typically involves a short online interview with a Recruiter, followed by one or more interviews with members of the hiring team. This allows us to get to know you and for you to learn more about the role and Deloitte.