Google Gemini Enterprise CX Technical Manager
Deloitte
Job Overview
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Job Description
Google Gemini Enterprise CX Technical Manager
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
What You'll Do
A Technical Manager is responsible for the design of our Google Gemini services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in Google Gemini services, ensures quality on projects, and identifies new sales opportunities at existing clients.
The Team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
- Minimum of six years of consulting or industry experience
- Minimum of two years hands-on/end-to-end delivery with GCP Gemini Enterprise for Customer Experience (GECX; formerly Customer Engagement Suite or CES)
- At least two years experience with GECX Self-service with Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI, Conversational Insights, Big Query & Looker for contact center performance analytics for end-to-end delivery experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
- A Bachelor's degree (BS or BA)
Preferred Qualifications
- Master's/advanced degree in the area of specialization
- Experience with Five9 and Genesys
- Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end.
Key skills/competency
- Google Gemini Enterprise
- Customer Experience (CX)
- Technical Management
- Generative AI
- GCP
- Conversational Agents
- Dialogflow CX
- Big Query
- Looker
- Consulting
How to Get Hired at Deloitte
- Tailor your resume: Highlight Google Gemini, GCP, and CX experience.
- Craft a compelling cover letter: Showcase client-facing and team leadership skills.
- Prepare for interviews: Discuss your experience with Generative AI and customer solutions.
- Network with Deloitte professionals: Seek insights into the team and culture.
- Understand Deloitte's values: Align your application with their commitment to clients.
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