Events Coordinator Contractor Ticket Administration

About the Role

The DTickets Ticket Administration Contractor provides operational, administrative, and project support for DTickets portfolio management. This role is responsible for inbox management, Ticket Manager operations, reconciliation support, communications, and cross-functional coordination to ensure timely and accurate ticketing services for clients and internal stakeholders. This is a virtual work environment with occasional local office visits if needed.

Key Responsibilities – Ticketing Operations & Inbox Management

• Manage the DTickets shared inbox by categorizing inquiries, responding to general questions, and troubleshooting Ticket Manager-related issues.
• Escalate critical or time-sensitive communications to Ticket Admins, Supervisors, or Managers as appropriate.
• Ensure timely responses for urgent requests, particularly those within 48 hours of an event date.
• Maintain mailbox ownership and ensure functionality and continuity of service.

Ticket Manager Administration

• Monitor Ticket Manager for new orders and take action in accordance with approval protocols, including initiating payment communications for personal purchases.
• Support Ticket Admins and clients by resolving system issues using proxy or administrative access.
• Input, manage, and maintain ticket inventory for assigned markets and portfolios aligned with seasonal event volume.
• Coordinate ticket distribution and related components such as parking and catering when required.

Reconciliation & Financial Support

• Support reconciliation processes for season tickets, VIP purchases, and personal purchases, including missing credit card charge reporting.
• Monitor priority financial communications such as PayIt delays or charge discrepancies for assigned portfolios.
• Communicate submission-period updates to US and USI Finance teams and escalate issues as needed.
• Prepare reconciliation documentation including Excel reports with multiple WBS code breakdowns.
• Manage workload priorities based on reporting deadlines.

Communications, Documentation & Projects

• Support projects using Microsoft Excel, Word, PowerPoint, and Teams.
• Create and review outgoing communications to ensure formatting and quality standards are met.
• Maintain Teams portfolio folders and ensure documentation is current and accessible.
• Guide requesters on proper completion of post-event survey communications.

Coverage & Operational Continuity

• Provide portfolio coverage during PTO or leave of absence.
• Send weekly communications and reconciliation notices.
• Coordinate personal payment communications and late ticket purchases.
• Manage Ticket Manager inventory updates and marketplace postings.

Feedback, Issue Resolution & Leadership Support

• Collect and summarize user feedback and troubleshoot application issues.
• Support project planning, execution, and risk mitigation.
• Provide regular project status updates to stakeholders.
• Perform ad hoc duties as business needs require.

Qualifications

• Proficiency in Microsoft Office applications.
• Availability to work nights and weekends based on event schedules.
• Bachelor’s degree with a minimum of five years of experience in an operations or customer service environment.
• Hospitality-related experience strongly preferred.
• Strong written and verbal communication skills, adaptability, active listening, and critical thinking abilities.

Contract Details

The expected pay range for this contract assignment is $25-$30 per hour. The exact pay rate will vary based on skills, experience, and location and will be determined by the third-party whose employees provide services to Deloitte.

Candidates interested in applying for this opportunity must be geographically based in the United States and must be legally authorized to work in the United States without the need for employer sponsorship.

Deloitte is not the employer for this role. This work is contracted through a third-party whose employees provide services to Deloitte.

Key skills/competency

• Events Coordinator
• Ticket Administration
• Operations Support
• Inbox Management
• Microsoft Office Suite
• Customer Service
• Reconciliation
• Communication Skills
• Project Support
• Hospitality Experience