DEX Consultant (Digital Employee Experience)
Deloitte · Madrid, Community of Madrid, Spain
- On site
- Full-time
- $85,000 / year
- Madrid, Community of Madrid, Spain
Job highlights
- Drive digital employee experience improvements.
- Analyze data and design strategic initiatives.
- Collaborate with leadership and IT teams.
- Manage projects and ensure real impact.
- Work in a hybrid-flexible, growth-oriented environment.
About the role
Digital Employee Experience Consultant
Are you imagining yourself participating in the transformation of major national and international organizations? At Deloitte, we are committed to making an impact on society, our clients, and you.
As a Digital Employee Experience Consultant, you will have the mission to drive tangible improvements in the digital experience of the Firm's professionals, combining data analysis, strategic design, and impact-oriented operational execution. This role represents an ideal opportunity for those seeking to directly influence the optimization of technological processes, the adoption of digital tools, and the continuous improvement of the work environment. You will join a dynamic, collaborative, and growing team, contributing to enhancing the satisfaction, productivity, and digital well-being of the people within the organization.
The Challenge
Analysis and Evidence
- Extract and analyze data from tools such as Nexthink, ServiceNow, surveys, and other sources.
- Identify digital friction patterns and prioritize by impact.
- Translate data into clear and actionable conclusions.
- Prepare dashboards and executive materials for CIO and Committee.
Proposal and Design of Initiatives
- Propose ideas and improvement projects (PCs, AI, access, connectivity, IT processes).
- Design improvements to internal IT processes with a user focus.
- Identify emerging technological opportunities and evaluate their applicability.
- Convert diffuse problems into concrete initiatives with metrics.
User Experience and Direct Contact
- Liaise with key groups; both leadership and staff.
- Identify non-explicit needs and anticipate friction.
- Assist in managing the network of line personnel who influence technology.
- Collaborate to close the loop: feedback → action → communication.
Governance and Follow-up
- Coordinate with all of IT, Workplace, Support, Infrastructure, Customer Engagement, and other areas.
- Follow up on initiatives until their real impact is achieved.
- Ensure that improvements are not just confined to PowerPoint.
Executive Communication
- Build clear, concise, and decision-oriented PowerPoint presentations.
- Develop narratives that connect real experience with IT strategy.
How We Imagine You
Above all, we are looking for someone with initiative, a desire to learn, and a team-oriented approach to collectively find the best solutions for our Firm's challenges.
We are looking for a professional who:
- Understands how IT works globally.
- Can analyze data and draw conclusions without losing strategic vision.
- Has their own judgment to question a solution if it does not improve the experience.
- Is autonomous and structured.
- Possesses real technological curiosity (AI, collaborative tools, devices, trends).
- Can move naturally between technical and executive levels.
Technical Requirements and Experience:
- Previous experience in IT, digital transformation, Change Management, UX, support, or technological project management.
- Data analysis skills (Power BI, advanced Excel, or similar).
- Knowledge of the Microsoft corporate ecosystem.
- Experience in preparing executive presentations.
- High level of English.
Especially Valued:
- Experience/Knowledge in Change Management.
- Experience/Knowledge in technological and security regulatory compliance.
This is a transversal position that requires vision, judgment, initiative, and execution capability.
Working at Deloitte:
- 🤩 High-impact projects where you will have a long career path and learning opportunities.
- ☯️ A hybrid-flexible daily life: you will have flexible hours and a good balance between remote work and teamwork in our offices or our clients' offices.
- ⚽ Good atmosphere inside and outside the office: you will enjoy several team-building events per year, cultural and sports activities… and much more!
- 🧘♀️ Integral well-being: take care of yourself with our physical, mental, and financial health program… and with a medical team in the offices!
- 🤲 Social impact: You can sign up for a large number of national and international volunteer opportunities and pro-bono projects to put your time and talent at the service of those who need it most.
- 🗣️ Culture of feedback and continuous learning: you will grow in an inclusive environment where equal opportunities and your personalized training plan will drive your development. Can you already picture yourself at the Deloitte University in Paris?
- 🤝 Exclusive benefits for being part of Deloitte: you can enjoy a large catalog of benefits and a complete flexible remuneration plan.
Next Steps:
- Apply for the offer by clicking on ‘Apply now’ and complete your profile.
- If you are a good fit for the position, our talent team will contact you to get to know you better.
Let's start the process! We will guide you through the different phases until your incorporation.
Key skills/competency
- Digital Employee Experience Consultant
- Data Analysis
- Strategic Design
- IT Process Optimization
- User Experience
- Change Management
- Microsoft Ecosystem
- Executive Presentations
- Power BI
- Excel
Skills & topics
- Digital Employee Experience
- DEX Consultant
- Deloitte
- IT Transformation
- Data Analysis
- User Experience
- Change Management
- Project Management
- Power BI
- Excel
- Microsoft Ecosystem
- Executive Presentations
- Hybrid Work
- Consulting
How to get hired
- Tailor your resume: Highlight experience in IT transformation, digital experience, UX, and data analysis, using keywords from the job description.
- Showcase strategic thinking: Emphasize your ability to translate data into actionable insights and design user-centric IT solutions.
- Demonstrate technical proficiency: Clearly list your skills in Power BI, advanced Excel, and knowledge of the Microsoft ecosystem.
- Express initiative and collaboration: Convey your proactive approach and ability to work effectively with diverse teams and leadership.
- Prepare for behavioral questions: Be ready to discuss your problem-solving skills, technological curiosity, and how you handle ambiguity.
Technical preparation
Master data analysis tools like Power BI and Excel.,Familiarize with IT service management tools (ServiceNow).,Understand Microsoft corporate ecosystem deeply.,Practice creating concise executive presentations.
Behavioral questions
Describe a time you improved a process.,How do you handle conflicting priorities?,Share an example of technical curiosity.,Discuss influencing stakeholders without authority.
Frequently asked questions
- What is the primary focus of the Digital Employee Experience Consultant role at Deloitte?
- The Digital Employee Experience Consultant role at Deloitte focuses on enhancing the digital experience of employees within the firm. This involves analyzing data from various sources, designing and proposing IT improvement initiatives, and ensuring these initiatives have a real, measurable impact. The goal is to boost employee satisfaction, productivity, and digital well-being.
- What kind of data analysis skills are required for this DEX Consultant position?
- For this DEX Consultant position, strong data analysis skills are essential. You'll need to extract and analyze data from tools like Nexthink, ServiceNow, and surveys. Proficiency in Power BI, advanced Excel, or similar tools is required to identify digital friction patterns, translate data into actionable conclusions, and prepare executive dashboards.
- How does Deloitte support employee growth and development in this role?
- Deloitte fosters a culture of continuous learning and development. For the Digital Employee Experience Consultant role, you can expect a personalized training plan, opportunities for growth within impactful projects, and access to resources like the Deloitte University. The firm emphasizes equal opportunities and provides a supportive environment for career advancement.
- What is the work arrangement for the Digital Employee Experience Consultant at Deloitte?
- The Digital Employee Experience Consultant role offers a hybrid-flexible work arrangement. This means you'll benefit from flexible hours and a balance between remote work and in-office collaboration at Deloitte's or client offices, promoting a healthy work-life balance.
- What are the key technical requirements for the Digital Employee Experience Consultant role?
- Key technical requirements for this role include previous experience in IT, digital transformation, Change Management, UX, support, or technology project management. You also need strong data analysis skills (Power BI, Excel), knowledge of the Microsoft corporate ecosystem, and experience preparing executive presentations. A high level of English is also necessary.
- What does Deloitte mean by 'impact' for this Digital Employee Experience Consultant position?
- For the Digital Employee Experience Consultant role, 'impact' refers to the tangible improvements driven by the initiatives you propose and manage. This means moving beyond theoretical proposals to ensure that changes in IT processes, tools, or infrastructure demonstrably enhance employee satisfaction, productivity, and overall digital well-being, with measurable results.
- How does the Digital Employee Experience Consultant role contribute to Deloitte's overall mission?
- The Digital Employee Experience Consultant contributes to Deloitte's mission by directly impacting the internal workings of the firm. By optimizing the digital experience for its professionals, the role enhances employee productivity, satisfaction, and well-being, which in turn supports the firm's commitment to delivering exceptional service to its clients and making a positive societal impact.