Digital Business Analyst

Digital Business Analyst

At Deloitte, we offer world-class learning and leadership programs coupled with dedicated mentoring and support to foster your career progression. You will collaborate with high-performing teams, assisting top-tier clients in resolving their most intricate challenges. Experience a fun, rewarding, and innovative team culture.

What will your typical day look like?

As a Digital Business Analyst, you will thrive in the realm of digital products and services, meticulously uncovering customer and business needs. Your role involves delving into the specifics required for solutions to meet these demands, including the intricate rules governing them. You serve as the crucial link between business, technology, and creative teams, engaging with diverse stakeholders to ensure the successful delivery of products and projects. You will actively identify and lead improvement opportunities, always focusing on crafting joyful customer experiences that align with strategic business objectives.

About The Team

Deloitte Digital functions as a Digital, Customer & Marketing consultancy, backed by the robust foundation of a top-tier firm. It's a place where business acumen, creative innovation, and technological expertise converge to design beautifully seamless experiences that drive tangible business outcomes. Comprising a diverse blend of designers, strategists, technologists, and makers, we form a powerhouse committed to transforming experiences and making an impact that enriches people's lives.

Enough About Us, Let’s Talk About You.

You are an individual who possesses:

• A passion for working with and delivering innovative digital products across a spectrum of technologies.
• The capability to collaborate closely with clients and key stakeholders to discern their desires and needs, subsequently defining clear requirements for their digital products.
• Proficiency in prioritizing features on product roadmaps and backlogs based on their business value.
• A comprehensive understanding of various business analysis techniques, enabling you to identify and implement best practice methods to achieve project goals.
• The skills to lead and facilitate requirement gathering workshops and interviews involving different business units.
• The ability to comprehend and articulate user scenarios, alongside designing detailed processes across multiple channels and touchpoints through user journey mapping.
• Expertise in creating clear and unambiguous user stories and functional specifications crucial for scoping and technology implementation.
• Experience in leading and collaborating with cross-functional agile teams within both remote and on-site client environments during design and development sprints.
• A structured problem-solving approach and the drive to achieve project outcomes within ambiguous, fast-moving projects.
• Exceptional written and verbal communication skills, enabling you to clearly explain complex and technical concepts to various audiences, from executives and business stakeholders to project managers and technical teams.
• Experience working in close conjunction with CX, UX, and UI designers to understand customer requirements and craft user-focused interactions that satisfy customer needs.
• Experience collaborating closely with architects and developers to evaluate solution options, assess feasibility, estimate effort, and identify technical constraints.
• The ability to work effectively with project managers, developers, and other team members to support and unblock delivery during development sprints.
• Close collaboration skills with quality assurance teams during the build and testing phases to validate requirements and assist in the creation and execution of test cases.

Why Deloitte?

At Deloitte, we channel our efforts into engaging and impactful work, consistently learning, innovating, and setting industry standards to positively influence our clients and society. We prioritize coaching to empower our people to advance their careers in any direction—be it upwards, into new fields, or even internationally.

We champion diversity, equity, and inclusion, embracing individuals from all backgrounds, experiences, gender identities, abilities, and thinking styles. Our collective commitment to valuing every perspective and fostering an inclusive, safe work environment where everyone belongs is what unites us.

We offer flexibility and choice, granting our people trust from day one. We recognize that optimal work is achieved when individuals control their work location and methods, allowing them to structure their week around client, team, and personal commitments.

We support your holistic well-being through a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, and a market-leading parental leave and return-to-work support package.

Next Steps

Apply now, we’d love to hear from you!

Key skills/competency

• Digital Product Development
• Business Analysis Techniques
• Requirements Gathering
• Stakeholder Management
• Agile Methodologies
• User Stories & Specifications
• User Journey Mapping
• Cross-functional Collaboration
• Problem Solving
• Customer Experience (CX/UX/UI)