Digital Business Analyst

Digital Business Analyst at Deloitte

World-class learning and leadership programs with dedicated mentoring and support to progress your career. Work with high-performing teams to help top-tier clients solve their most challenging problems. Experience a fun, rewarding, and innovative team culture.

What will your typical day look like?

You will thrive in the world of digital products and services, adept at uncovering the needs and wants of customers and businesses. You will meticulously delve into the details required for solutions to meet these demands and the intricate rules governing them. As a conduit between business, technology, and creative teams, you will collaborate with diverse stakeholders to deliver successful products and projects. You will lead the identification of improvement opportunities, focusing on creating joyful customer experiences that align with strategic business needs.

About The Team

Deloitte Digital functions as a Digital, Customer & Marketing consultancy, backed by a top-tier firm. It's where business acumen, creativity, and technology converge to craft beautifully seamless experiences that drive tangible business outcomes. Comprising a dynamic mix of designers, strategists, technologists, and makers, the team is a powerhouse dedicated to transforming experiences and making a significant impact that enriches people’s lives.

Enough About Us, Let’s Talk About You.

You are someone with:

• A passion for working with and delivering new digital products across a range of technologies.
• The ability to collaborate closely with clients and key stakeholders to understand their wants and needs and define precise requirements for their digital products.
• Proficiency in prioritizing features on product roadmaps and backlogs based on business value.
• A comprehensive understanding of various business analysis techniques, and the capability to identify and implement best practice methods to achieve project outcomes.
• Skills to lead and facilitate requirement gathering workshops and interviews with different business units.
• The ability to understand and define user scenarios, and to design detailed processes across different channels and touchpoints through user journey mapping.
• A knack for creating clear and unambiguous user stories and functional specifications essential for scoping and technology implementation.
• Experience in leading and collaborating with cross-functional agile teams in both remote and on-site client environments during design and development sprints.
• A structured approach to problem-solving and the drive to achieve project outcomes in ambiguous, fast-moving projects.
• Exceptional written and verbal communication skills to articulate complex and/or technical concepts to diverse audiences, from executives and business stakeholders to project managers and technical teams.
• Experience working closely with CX, UX, and UI designers to grasp customer requirements and design user-focused interactions that meet customer needs.
• Experience collaborating with architects and developers to understand solution options, feasibility, effort estimates, and technical constraints.
• The ability to work closely with project managers, developers, and other team members to support and unblock delivery during development sprints.
• The ability to work closely with quality assurance during the build and testing phases to validate requirements and support the creation and execution of test cases.

Why Deloitte?

At Deloitte, we channel our energy into interesting and impactful work. We are perpetually learning, innovating, and setting standards, thereby making a positive difference to our clients and society. Coaching is central to our philosophy, helping our people grow their careers in any direction – be it upward, into new areas, or even across the globe.

We champion diversity, equity, and inclusion, embracing a rich collection of individuals from varied backgrounds, experiences, gender identities, abilities, and thinking styles. Our shared commitment to valuing every perspective and cultivating inclusion ensures that our work environment is a safe space where everyone can belong.

We prioritize flexibility and choice. At Deloitte, trust is granted from Day 1. We recognize that our people perform their best work when they control where and how they work, designing their work week around their client, team, and personal commitments.

We support your personal and professional well-being. To foster a balanced life, we provide a range of perks and benefits, including retail discounts, well-being leave, paid volunteering days, twelve flexible working options, and a market-leading parental leave and return-to-work support package.

Key skills/competency

• Digital Product Development
• Business Analysis Techniques
• Requirements Gathering
• User Story Creation
• Agile Methodologies
• Stakeholder Management
• User Journey Mapping
• Cross-functional Collaboration
• Communication Skills
• Quality Assurance Support