Contract Obligations Support Specialist – Manager

Position Summary

National Consulting Services The National Office, a key Strategic Enabler in our new model, is comprised of professionals with various areas of focus that collectively provide mission critical services to support Deloitte’s overall success. Whether focused on project financials, quality and risk management, methods and tools, sales excellence, talent, leadership support, or other activities these professionals ensure that our Firm operates efficiently, and our people are able to effectively serve clients every day.

Manager Role Overview

As a Manager at Deloitte Consulting, you will oversee the technical delivery of enterprise-scale software solutions, lead cross-functional and global teams and mentor junior members. You will collaborate to understand functional requirements, support sales and proposal efforts, and drive end-to-end project delivery, including estimation and planning, to ensure successful outcomes.

Work you’ll do:

Provide Obligations Management as follows:

• Review and analyze IT operations and managed services contracts to identify and document business-relevant contractual obligations and restrictions, including: Contract requirements, deliverables and key methodologies such as performance measures, productivity achievement and invoicing
• Security/privacy obligations that must be operationalized outside of standard processes and controls
• Non-standard onboarding requirements
• Summarize and re-state individual contract obligations in non-legal terminology that can be clearly understood and actioned by business delivery leaders
• Collaborate and build relationships with legal, delivery, and commercial teams to clarify, interpret and align on actions to be recommended to business leaders to comply with contractual obligations
• Leverage customized tools/platforms for obligations tracking
• Support the development of tools, templates and methodologies for standardized obligation extraction, documentation and communication
• Flag risks, ambiguities or gaps in contract terms that could impact delivery or compliance
• Periodically interface with internal stakeholders to help monitor progress of contractual obligations and restrictions
• Manage process implementation activities, including identification of process improvement opportunities for obligations management activities
• Conduct obligations management related knowledge sharing sessions for team members
• Serve as mentor to junior team members, providing oversight, guidance and knowledge sharing, as required
• Other ad hoc risk and contract management support activities as required

The team:

The Quality and Risk Management (QRM) team’s mission is to protect the earnings, assets, and reputation of the firm, facilitate consistency of delivery, and reduce the cost of quality. The primary responsibility of QRM is to provide effective and timely risk and quality-related counsel and guidance to the Deloitte teams that support client engagements. QRM accomplishes its mission by helping identify, mitigate, and manage risk (delivery, regulatory, legal, and reputation) throughout the engagement life cycle. The Operate Obligations Management team will provide support to US Risk Managers and business leaders for complex information technology (IT) operate and managed services contracts by executing careful review of contractual documents (and related artifacts) and extracting all obligations and restrictions that require customized operationalization and management by the business stakeholders. This includes translating contractual/legal language into clear, actionable insights for business stakeholders.

Qualifications

Must Have Skills/Project Experience/Certifications:

• Possess 10+ years of post-qualification experience in contract management, contract analysis, compliance, legal operations, or a similar role
• Strong understanding of IT operations, managed services, or consulting delivery models
• Excellent contractual fluency and ability to interpret and translate legal language into simplified terms
• Experience in identifying commercial, contractual and business obligations within complex legal documents
• Excellent analytical and presentation skills
• Good relationship management skills
• Strong verbal and written English communication skills
• Proactive approach in performing duties, problem solving, and issue resolution
• Proficiency in the use of MS Office - Word, Basic Excel and PowerPoint
• Exposure to contract language associated with complex IT services contracting

Good to Have Skills/Project Experience/Certifications:

• Advanced degree (e.g. law or business)
• Familiarity with contract lifecycle management systems

Education:

• BBA/BA/BS in related field, Masters’ Degree is desirable

Location:

Bengaluru/Hyderabad/Pune/Chennai

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Requisition code: 325562

Key skills/competency

Contract Management, Contract Analysis, Compliance, Legal Operations, IT Operations, Managed Services, Risk Management, Quality Management, Cross-functional Teams, Leadership.