Consultant, Industry Solutions, Life Science

About the Role

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation.

AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements.

What We Do

Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector.

Who We Serve

Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing health equity, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health - starting today.

Across life sciences you'll find innovators who are developing therapies, treatments, devices, and cures to meet society's most pressing health challenges and deliver wellness for all. Alongside them, you'll find our leaders, the professionals of Deloitte's Life Sciences practice, who are orchestrating and delivering the business of science and health. We help drive impact through deep industry experience and insights; transformative strategies; trusted, flexible approaches; and new technologies. We help accelerate action and create connections that empower a digitally enabled, equitable future of health.

Work You'll Do

As an Industry Solutions Senior Consultant specializing in Life Sciences Patient Services, you will play a pivotal role in helping Patient Services clients achieve their transformation goals. Leveraging your expertise in patient services, you will interface between pharmaceutical, biotech or medical device clients and cross-functional implementation teams to identify and implement digital health solutions that improve patient outcomes. You will design, implement and optimize patient support programs, define project roadmaps and provide product and industry insights to deliver innovative solutions.

The ideal candidate will be curious, analytical, and confident with a natural drive to exceed immediate project requirements and overcome obstacles. A genuine passion for the life sciences industry, combined with relationship-building, leadership, and communication skills will be critical to success. Candidates should be energized by continuous personal improvement, proactively seeking out new skills and perspectives, exhibiting openness to coaching from senior colleagues, and contributing to the development of junior staff.

Key Responsibilities

• Advise clients and Deloitte professionals (Product Owners, Designers, Developers, Architects) through the implementation of patient services technology solutions; including patient CRM, patient data & analytics solutions.
• Advise clients and Deloitte professionals on the adoption of innovative technologies to improve patient experience and operational efficiency.
• Work with clients to provide product demos and help identify and design high value digital health applications supporting key patient services and healthcare use cases including defining personas, user journeys, and features.
• Prepare deliverables and provide leadership support to present findings and recommendations to clients and/or firm leadership.
• Establishing relationships with key client end users to help drive further adoption of the application throughout and at all levels of their organization.

Required Qualifications

• Bachelor's degree in Computer Science, Healthcare Administration, Life Sciences or related field.
• 2 years of experience in Life Sciences Patient Services Consulting.
• 1 year of experience utilizing AI platforms like Chat GPT / Grok / Anthropic to conduct research and as an aid for creating presentations and project documentation.
• 2 years of experience with Patient Data platforms such as AWS, Databricks.
• 2 years of experience Patient CRM platforms; Salesforce, Veeva.
• 2 years of experience with PAP, Copay and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider.
• 2 years of experience using Microsoft Suite (Word, Excel, Power Point) to develop and deliver professional-quality documents, reports and presentations to client stakeholders and executive level leaders.
• Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred Qualifications

• Advanced degree (e.g., MHA, MBA).
• SQL, Power BI, Tableau data analytics skills preferred.
• Experience coordinating with globally located teams.
• Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications.
• Experience implementing Salesforce Health Cloud or Life Sciences Cloud.
• SAFe, PMP, PMI, or Agile certifications.
• Experience defining personas, user journeys, and product features for life sciences patient services clients.

Key skills/competency

• Life Sciences Patient Services
• Digital Health Solutions
• Patient CRM (Salesforce, Veeva)
• Patient Data & Analytics (AWS, Databricks, SQL)
• AI Platform Utilization (Chat GPT, Grok)
• Project Management (Roadmaps, SAFe, PMP, Agile)
• Client Relationship Management
• Strategic Consulting
• Data Visualization (Power BI, Tableau)
• Solution Implementation