UX Content Designer

Overview

Knowing not only who we are making products for, but what they need, is part of how we keep growing our business. That's why this team is so important to the future of Dell Technologies. Join our IT Product Design group to become an advocate for users by identifying their goals and conducting any necessary research to create and iterate solutions that address users' pain points and meet their needs.

Join us to do the best work of your career and make a profound impact on Dell Technologies as a UX Content Designer on our Product Design - IT Team in Round Rock, Texas.

What You’ll Achieve

As a UX Content Designer, you’ll embark on the best work of your career on a multidisciplinary design team that defines support experiences for millions of customers around the world.

Key Responsibilities

• Collaborate with teams to develop accurate, relevant, and clear content that resonates with customers and aligns with business goals.
• Create UI microcopy (such as field labels, tooltips, error messaging, helper text) that lets customers find and use online support resources.
• Work with UX researchers to learn user expectations, pain points, and preferences to design content that improves customer experiences and engagement.
• Maintain and update existing content to ensure consistency across support sites, relevance to customer needs, and alignment with strategic initiatives.

Essential Requirements

• 2 to 5 years of experience in UX writing, content design, or related roles.
• Samples of your work or a portfolio that demonstrates your experience.
• Proven ability to create clear, concise, and engaging content for various audiences and formats.
• Familiarity with content management systems to shape how you refine and iterate content for publishing online.
• Confidence collaborating with multiple stakeholders and cross-functional teams to share your rationale for content you present for review and feedback.

Desirable Requirements

• Working knowledge of how information architecture, content hierarchy, and taxonomies can be applied with content models and metadata standards to provide intuitive, accessible, and user-friendly experiences.
• Experience analyzing page performance data to measure content effectiveness, identify problematic areas, and suggest improvements that inform content strategy.

Compensation & Benefits

Dell is committed to fair and equitable compensation practices. The salary range for this position is $95,000 - 123,000. Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member.

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Key skills/competency

• UX Writing
• Content Design
• UI Microcopy
• User Research
• Content Strategy
• Information Architecture
• Content Management Systems (CMS)
• Stakeholder Collaboration
• Content Governance
• Customer Experience (CX)