Unified Communications Engineer – AV Systems & ... @ Dell Technologies
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About Dell Technologies
Be a part of a team ensuring Dell Technologies' product integrity and customer satisfaction. The IT Software Engineer team transforms business requirements into actionable technology solutions by designing, coding, testing, and documenting applications while constantly seeking quality improvements.
Role Overview: Unified Communications Engineer – AV Systems & Video Conferencing
This position is for a highly skilled IT Engineer specializing in conference room technology and collaboration platforms, including Microsoft Teams Rooms and Zoom Rooms. You will design, deploy, and maintain AV systems to support seamless communication for in-person and hybrid meetings.
Key Responsibilities
- Design, deploy and maintain conference room AV systems (cameras, microphones, speakers, control systems, displays).
- Configure and support Microsoft Teams Rooms and Zoom Rooms, including hardware integration and software updates.
- Collaborate with internal stakeholders to define Unified Communications requirements and deliver scalable solutions.
- Troubleshoot issues including video conferencing glitches, network connectivity, and AV hardware faults.
- Manage vendor relationships and coordinate installations, upgrades, and regular maintenance.
- Monitor system performance to optimize reliability and user experience.
- Document configurations, procedures, and support guides for internal teams.
- Stay current with UC technology trends and recommend improvements.
Required Qualifications & Experience
Bachelor’s degree in Information Technology, Computer Science or related field, with 12-18 years in Unified Communications or AV engineering. Hands-on experience with Microsoft Teams Rooms and Zoom Rooms, and a strong understanding of AV technologies (including Crestron, Logitech, Poly, Cisco) is essential. Familiarity with NDI, SDI, HDMI, and IP-based video transmission, along with robust network troubleshooting skills, is required.
Desirable Attributes
- Certifications such as Microsoft Teams Rooms, Zoom Rooms, CTS, or CCNA.
- Experience with cloud-based UC platforms and integrations like Exchange, Intune, Azure AD.
- Knowledge of scripting or automation tools (PowerShell, Python).
- Experience with remote monitoring and management platforms.
Key skills/competency
- Unified Communications
- AV Systems
- Video Conferencing
- Microsoft Teams Rooms
- Zoom Rooms
- Network Troubleshooting
- Hardware Integration
- Vendor Management
- System Monitoring
- Technical Documentation
How to Get Hired at Dell Technologies
🎯 Tips for Getting Hired
- Research Dell Technologies culture: Study mission, values, and recent news.
- Customize resume: Highlight AV and UC engineering skills.
- Prepare for technical interviews: Showcase troubleshooting and integration expertise.
- Network with employees: Use LinkedIn and industry forums.