Senior Service Delivery Engineer
@ Dell Technologies

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
$120,000
On Site
Full Time
Posted 19 hours ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXX XXXXXXXXXX******* @dell.com
Recommended after applying

Job Details

About Dell Technologies

Dell Technologies customers rely on our products and services to drive progress. We take the service we provide extremely seriously. Join us to work on impactful projects and transformative technologies.

What You’ll Achieve

As a Senior Service Delivery Engineer, you will provide world-class delivery support to customers by building in-depth knowledge of their priorities and initiatives. You will act as a trusted advisor to ensure seamless service delivery and continuous improvement. You will also identify sales and growth opportunities by partnering closely with key stakeholders.

Your Responsibilities

  • Coordinate technical solution teams to meet contract obligations.
  • Proactively identify potential issues and drive timely resolutions.
  • Foster effective communications across cross-functional teams.
  • Develop strategic account growth plans with Sales and Global Services SMEs.
  • Manage high priority escalations and service matters.

Essential Requirements

  • 5 to 7 years of related experience as a Service Delivery Engineer.
  • Strong history of executing and completing complex projects.
  • Excellent organisational, planning, and coordination skills.
  • Proven analytical, problem solving, and negotiation abilities.
  • Demonstrated success in growing accounts strategically.

Desirable Requirements

  • Bachelor’s Degree.
  • Additional language skills.

Join Our Team

If you are looking for an opportunity to work with advanced technology and some of the best minds in the industry, consider joining Dell Technologies. Apply now to take the first step towards your dream career and make a profound social impact.

Key Skills/Competency

  • Service Delivery
  • Technical Support
  • Account Growth
  • Project Coordination
  • Client Relations
  • Problem Solving
  • Negotiation
  • Team Leadership
  • Strategic Planning
  • Analytical Skills

How to Get Hired at Dell Technologies

🎯 Tips for Getting Hired

  • Customize your resume: Highlight service delivery and project coordination skills.
  • Research Dell Technologies: Understand its culture, mission, and recent projects.
  • Prepare technical answers: Review common scenarios in service engineering.
  • Practice behavioral questions: Reflect on past leadership and problem-solving experiences.

📝 Interview Preparation Advice

Technical Preparation

Review service delivery case studies.
Understand network and infrastructure basics.
Practice technical scenario troubleshooting.
Study project coordination techniques.

Behavioral Questions

Describe a time you managed escalations.
Explain a challenging team coordination instance.
Discuss solving a complex customer issue.
Share experience handling high pressure situations.

Frequently Asked Questions