IT Data Center Operations Analyst

About the Role

Data Centers are the brains of a company, storing and processing huge amounts of data. They’re highly important to our customers – which means they’re highly important to us. Our IT Data Center Operations team’s remit extends from design, evaluation and analysis to testing, debugging and the implementation of applications programs. Supporting system hardware, peripherals and software within data centers, we identify, isolate and resolve problems, implement immediate resolutions when necessary and manage systems consoles from an operational and troubleshooting perspective.

Join us to do the best work of your career and make a profound social impact as an Analyst, IT Data Center Operations on our IT team in Austin, Texas.

What You’ll Achieve

In this position as Analyst, IT Data Center Operations, you will increase data center reliability and uptime by proactively identifying risks, executing infrastructure improvements and contributing to incident-prevention initiatives. You will also enhance operational efficiency through process optimization, automation opportunities and improvements that reduce turnaround time for deployments, maintenance or troubleshooting activities.

Responsibilities

• Rack, stack, install, configure, decommission, and replace servers, storage systems, and network equipment (routers, switches, firewalls).
• Perform hardware diagnostics and component-level replacements (drives, memory, power supplies, NICs).
• Ensure equipment is installed according to data center standards and best practices.
• Diagnose and resolve hardware, operating system, application, and network connectivity issues.
• Maintain accurate asset inventory records and system documentation.

Candidate Profile

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Strong understanding of server, storage, and networking hardware.
• Familiarity with operating systems, basic networking concepts, and troubleshooting methodologies.
• Experience working in data center or mission-critical environments preferred.
• Minimum 10 years’ experience working in data centers.

Desirable Requirements

• Familiarity with DCIM tools, ticketing systems (e.g., ServiceNow), and monitoring platforms.
• Relevant technical certifications (e.g., CompTIA A+/Network+, vendor hardware certifications).

Compensation

Dell is committed to fair and equitable compensation practices. The salary range for this position is $64,761.50-$83,809.

Benefits And Perks Of Working At Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Key skills/competency

• IT Data Center Operations Analyst
• Data Center Reliability
• Infrastructure Improvements
• Process Optimization
• Hardware Diagnostics
• Server, Storage, Network Equipment
• Operating Systems
• Networking Concepts
• Troubleshooting Methodologies
• Mission-Critical Environments