Engineer II, Golang - (Logistics, AI Autopilot)

@ Delivery Hero

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for an Engineer II (Golang) to join the AI Autopilot team in Logistics on our journey to always deliver amazing experiences.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, merchants, and support agents across the globe.

Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

We are committed to automate the daily work of support agents, providing customers a great support experience while making sure our human agents can focus on the harder problems. Our internal Agent Copilot guides our human agents with step-by-step instructions based on standard procedures and leverages LLMs to automatically interpret relevant customer details shared during chats.

Your job is to take this to the next level: Virtual Agents. These new tools and services are essential to automating 85% of customer service flows, enabling full conversation and issue resolution through advanced AI—driving millions in cost savings.

Collaborate with cross-functional teams to understand and address challenges in automating conversations with customers.

Design and develop features that improve the quality of automated chats, covering various problem spaces such as natural language understanding, conversational flow & engagement or handling errors & uncertainty in human language.

Implement and maintain scalable and reliable backend systems, integrating with major third-party AI solutions or self-hosted solutions.

Continuously monitor and optimize system performance. We live devops.

Stay up-to-date with the latest industry trends and technologies in the field of AI and NLP.

Design and implement cutting-edge solutions that will transform the customer support industry.

Craft and maintain world-class, high-traffic services and APIs in a team of experienced software engineers.

Participate in code reviews and application debugging and diagnosis.

Practice modern software development methodologies such as Continuous Delivery, TDD, and Scrum.

Provide the best value for our stakeholders and customers by maintaining alignment with our product vision.

Qualifications

Strong programming skills with 2+ years of experience in Golang.

At least 1 LLM-based project (professional or private) that can be showcased.

Problem-solving mindset, with an eye for secure, clean, and pragmatic code.

User-centric approach, passionate about building high-quality products.

Ability to work both independently and collaboratively, contributing autonomously with occasional guidance.

Curious and eager to learn, embracing new challenges with a growth mindset.

Nice to Have:

• Experience in Python
• Experience designing microservices architectures, API-based and event-based communication in consultation with senior team members.
• Cloud architecture experience (preferably but not limited to AWS and Kubernetes).
• Experience with monitoring tools such as Prometheus, Grafana, Sentry.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week.

We offer 27 days holiday with an extra day on 2nd and 3rd year of service.

We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Gym & Bicycle Subsidy.

Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan.

The power of getting together over some food is unrivaled. Here are a few ways to help you do that: Digital Meal Vouchers, Food Vouchers, Corporate Discounts.