Account Manager

@ Deliverect

About Deliverect

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower the food and retail industries to expand revenue and simplify operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.

Department Focus

The Growth team is a dedicated group of proactive professionals focused on empowering customers to achieve significant growth. They serve as strategic partners by understanding customers' evolving needs, offering tailored support, and co-creating innovative strategies.

Your Impact as Account Manager

As an Account Manager, you will be the central point of contact for a portfolio of customers, owning the post-sales relationship to ensure they gain maximum ongoing value from our platform. Your expertise in relationship building, commercial acumen, and strategic thinking will drive customer retention and revenue growth through key expansion opportunities.

Key Responsibilities

• Commercial Growth & Retention: Manage lifecycle of contract renewals, upsell and cross-sell opportunities.
• Strategic Account Management: Build deep, long-term partnerships through QBRs and tailored engagement.
• Customer & Internal Advocacy: Act as the customer contact; collaborate with Product, Legal, and Finance.
• Project Leadership: Lead strategic customer projects and manage mid-level escalations.
• Resource & Decision Management: Own your book of business, segmenting and prioritizing customers.

What You Will Bring

• 3-5 years of experience in Account Management or a commercial-focused role.
• Strong written and verbal communication skills in English.
• Proven track record managing and growing a book of business in B2B SaaS & Food Tech.
• Expertise in CRM tools such as HubSpot or Salesforce.
• Good understanding of SaaS business models and API integrations.

Nice to Have

Proficiency in German or another European language and demonstrable project management skills.

Join Our Innovative Journey

At Deliverect, you'll be part of a rapidly scaling SaaS unicorn transforming global commerce. Enjoy regionally tailored rewards, a dedicated learning budget, and the opportunity to work with a diverse international team. This full-time, hybrid role requires 4 days in our London office and 1 day remote.

Our Commitment to Inclusion

We are committed to fostering a diverse and inclusive workplace. Applicants must have the legal right to work in the role's country and may be asked to undergo a background check.

Key skills/competency

Account Management, Sales, SaaS, Growth, Retention, CRM, Communication, Strategy, Project Leadership, Customer Advocacy