Sr Claims Adjuster - Bodily Injury Casualty
@ Definity

Vancouver, BC
CA$82,000
On Site
Full Time
Posted 2 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @definity.com
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Job Details

About the Role

Definity, parent to Canada’s leading insurance brands, is seeking a Sr Claims Adjuster - Bodily Injury Casualty. You will be accountable for the investigation, negotiation and settlement of senior third party claims including Automobile, Homeowners, and Commercial claims.

Key Responsibilities

  • Manage a portfolio of Senior Bodily Injury, Casualty, and General Liability claims.
  • Engage stakeholders including underwriting and senior leadership.
  • Confirm policy coverages, investigate claims, and determine liability and quantum.
  • Settle claims directly with claimants and Plaintiff’s Counsel.
  • Direct and instruct Defence Counsel and mentor junior team members.
  • Maintain detailed records and participate in mediations, pre-trials, and settlement initiatives.

Candidate Requirements

  • University degree, college diploma or CIP designation.
  • Minimum 3 years claims handling experience in Bodily Injury/Casualty Litigation.
  • Experience in Ontario auto BI and CGL claims and notable Commercial General Liability Claims handling.
  • Strong communication skills; bilingualism in English and French is an asset.
  • Proficient in MS Office and strong computer skills.
  • Licensed in multiple provinces is an asset.

What We Offer

A flexible, hybrid work schedule along with a company share ownership program, pension and savings plans, paid volunteer days, educational resources, and wellness programs. Definity is recognized as a top workplace for women, youth, and inclusion.

Key Skills/Competency

  • Claims Investigation
  • Negotiation
  • Settlement
  • Team Mentoring
  • Risk Assessment
  • Communication
  • Legal Compliance
  • Stakeholder Engagement
  • Case Management
  • Documentation
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How to Get Hired at Definity

🎯 Tips for Getting Hired

  • Research Definity's culture: Understand their values and strategic vision.
  • Customize your resume: Highlight claims handling and litigation skills.
  • Emphasize expertise: Detail experience with BI, CGL and negotiation.
  • Prepare for interviews: Review case studies and conflict resolution examples.

📝 Interview Preparation Advice

Technical Preparation

Review case law on BI and CGL claims.
Practice MS Office and claims software workflows.
Study policy coverages and liability protocols.
Refresh negotiation and mediation techniques.

Behavioral Questions

Discuss conflict resolution in challenging claims.
Describe teamwork in high-pressure scenarios.
Explain your mentoring approach for juniors.
Share examples of adapting to change.

Frequently Asked Questions