Customer Success Manager

@ DeepL

About DeepL

DeepL is a global communications platform powered by Language AI. Since 2017, our mission has been to break down language barriers with human-sounding translations and intelligent writing suggestions designed with enterprise security in mind. We enable over 100,000 businesses and millions of individuals worldwide to transform communications, reach new markets, and express their ideas.

What Sets Us Apart

Our blend of modern technology, competitive benefits, and an open work culture creates an environment where our people thrive. At DeepL, you join a team dedicated to innovation, employee well-being, and a shared mission to improve communication and connect diverse cultures.

Meet the Team

We are recruiting a diligent Customer Success Manager to care for, advocate for, and grow vital customer relationships. Join one of Europe’s fastest growing technology companies, backed by top investors who have scaled Uber, Twitter, Instagram, and Zendesk.

Your Responsibilities

• Understand customer ecosystems, priorities, and goals to foster trust and long-term partnerships.
• Act as a Trusted Advisor through data-driven business reviews.
• Build trust with senior decision-makers and align on strategic goals.
• Onboard customers by partnering with internal teams to ensure early success.
• Promote product adoption and introduce solutions to key stakeholders.
• Leverage technical knowledge of workflows, APIs, and integrations.
• Collaborate with sales to identify upsell and cross-sell opportunities.
• Guide customers to maximize value using product features.
• Work cross-functionally to address customer needs and resolve issues promptly.
• Meet targets for adoption, retention, and customer advocacy through a data-driven approach.
• Provide feedback to leadership and product teams to drive continuous improvement.

Qualities We Look For

You should be hands-on, adaptable and ready to shape a product from the ground up. Fluency in German and English, strong presentation skills, and extensive customer success or account management experience in SaaS or AI-driven solutions are essential.

What We Offer

• A diverse and globally distributed team with over 90 nationalities.
• Transparent communication with regular feedback and open collaboration.
• Hybrid work schedule with flexible working hours.
• Regular in-person team events and monthly full-day hacking sessions.
• 30 days of annual leave plus access to mental health resources.

Key Skills/Competency

• Customer Success
• Account Management
• SaaS
• Language AI
• Onboarding
• Retention
• Technical Workflows
• API Integration
• Upsell
• Cross-functional Collaboration